Chow Hound Pet Supplies 5265 Northland Drive Northeast, Grand Rapids, MI 49525

"Worst customer service I have received on my very first visit here. Unfriendly, and rude. The manager refused to match online sales right away. Even though they advertise that they DO price match any competitors. Doesn't make much sense. You guys should go to the ChowHound on east beltline Knapp corner (they are way better and more kind and willing to price match right away without any hesitations!)"

"Really great! I was greeted at the door with a genuine smile and a welcome. They walked me through the steps of the pet tag engraving process!!"

"The workers were very friendly. And let me hold the Guinea pigs so I could decide on what set to get. They had 3 sets in. They are loving their new home. I also picked up the hideout from there."

"On April 4, 2023, I was chosen to be a pup’s new human. I was told that he was a runner and a chewer, so we went to Chow Hound to get a slip proof harness and a metal leash. While in the store, I thought the pup was secure, but he slipped away and made a dash toward the automatic doors, which opened as he approached. I’ve been telling people that I dove like a chubby superhero for his leash. When I landed, the leash was gripped in my non dominant hand, the doors were opening and closing on my head, and my ankle was broken in three places. A HUGE shout out to the dark haired male clerk and the light brown haired female manager. (WHO ARE YOU? I’d love to thank you in person!). They made sure I was as comfortable as possible, called 911, and I remember the manager cradling my pup near the counter. I didn’t notice, but my friend that came to get the pup said he peed on the manager, and she was calm and accepting of my pup’s stress. Thank you, both, for all of your help. You helped me to remain calm because I knew my pup was safe. Those of you who have worked or shopped at the store will recognize both the pup AND my cat from the photo. The cat is 5 years old and walks on a leash. She has been coming into the store since she was a seven week old kitten, and I’ve brought the pup in at least six times to get food, toys, treats and a cooling pad. You guys are awesome! Linda Hallman"

"Love this pet store! Ended up being where I adopted one of my ferrets - little Juniper aka Juni :) Before I had even brought her home, the workers at Chow Hound were already feeding her a super high-quality, freeze-dried raw food (Orijen brand), had her nails trimmed so nicely, and she smelled like she just had a bath! It’s not easy to keep ferrets both healthy and clean, but they took great care of her, which makes me so happy that they are also promoting good pet care standards for their customers to follow as well (so many pet stores don’t). Brooke was the store associate who helped me and she was wonderful! She went above and beyond, even letting me use the store bathroom as a space to introduce my 2 ferrets to this new one. I just had a surgery and she put my ice pack in the freezer for me while checking out! The best lol. The workers are always really friendly here and I love all the raw feeding options they carry. Only complaint, I wish they regularly sold reptile feeders like superworms and dubias"