Kroger Pharmacy

"This pharmacy rarely has anything ready, even when you cap ahead. They’ll say I’m not seeing anything for you. Really…because I literally called last week. The drive thru takes forever. I got in line with only two cars in front of me waited 15 minutes the first one was still at the window."

"Absolute worst pharmacy. I have used the Kroger pharmacy for 15/+ years, but I'm done. Staff moves with zero sense of urgency, even when the line is 10 people deep and when you get to the desk, there is only a 40% chance they have your prescription ready, even though you've received a notification that it is ready. My son's latest prescription was called in 6 days ago and before going I called ahead to check that it was ready. When I went to pick it up, I was told it wasn't ready and would be at least another hour, which conveniently would be right about when they are closed for lunch. When I questioned why it wasn't ready, I was told it was still in process because they prioritize medications for people waiting in the store, antibiotics and life-threatening conditions first. Ok, fine I get that for for the life-threatening conditions and antibiotics, but for 6 days??? My son has twice missed taking his medication before school because the prescription was not ready and I'm requesting it it a week in advance."

"Slow. Line is always crazy long. Drive through almost always closed. Can hardly get anyone to answer the phone. They had 4 hours to fill my daughter’s prescriptions yesterday and still didn’t fill them by the time the pharmacy closed, as promised. When I spoke to a manager they said they can’t find any help because the other pharmacies are paying more. I don’t know if that’s true or not, but, maybe pay more then! I think they’re just being cheap and trying to still use Covid as an excuse to not have any staff and overwork the ones they do have."

"Worst pharmacy ever!! Do not go to this one. No one answers the phone or they hang up the phone and don’t even say hello first. Drive thru is never open. They are slow with no sense of urgency at all. Line on the inside is always long and you wait for over an hour sometime. They send texts to your phone saying your prescription is ready and then you go to pick it up and they say that they don’t have it and that it isn’t there! I would never recommend this pharmacy to anyone. Ever."

"I used to go here frequently for my family's prescriptions, but recently it has been awful. The drive thru is often randomly closed. There is a sign on the closed window that says to honk if you can't come inside. I chose to do this during hours the pharmacy was open, since I am unable to go inside, but waited twenty minutes and nobody ended up coming. Then, I called to have my prescription transferred to another pharmacy, but was immediately put on hold and waited another twenty minutes before I finally hung up. I ended up switching to another local pharmacy that seems to be much better staffed right now."