Trident Restoration LLC

"I waited a year after I had the work done so I could actually tell the quality of the work done. Me and trident had a crazy go around. I had a small kitchen fire. Due to the smoke damage basically every room in my house had to be touched. I had water go through the floor to my basement from the fire department and as I had very nice bamboo hardwood flooring it all had to be replaced. When trident first started our job they were very patient and attentive to our job as time went on however there were many days and weeks that would go by without any work being done. We were displaced out of my house and living in a hotel for 5 almost 6 months by the time trident "finished" the job. I say finished because when I got back to my house I found out that trident had taken my dehumidifier in my basement as a result I came back to rusty tools all in my workshop that would need to be replaced, but hey maybe I should have checked on my shop more and bought an new dehumidifier. What I could not excise was the trash left all over the house. There were tools, old trim, paint buckets left in the middle of the floor, mold growing in my basement(never had a mold issue before this), ALL of my belongings left in boxes stacked up to the ceiling in one room, my water line for my refrigerator wasn't turned on, there was an obvious seem in the counter tops, Trident neglected to tell me that because of the layout of the kitchen I would be limited on what type of refrigerator I could buy, this resulted in my freezer door hitting the trip before it can fully open as there was not enough if a gap left for a refrigerator to open that way. About 3 months after I moved back in I noticed my new bamboo floors that were installed by them are all separating and coming apart. Trident only sent 1 elderly man to do the floors the gaps looked large against the walls but I trusted that they sent a professional that knew more than me to install the floors I was clearly wrong. They got paint on a brand new work bench. Originally I was assured by the staff this would be taken care of, but as I began to notice fewer people coming to my house and less and less work being done I began to realize that Trident had moved on to another job before mine was complete. The painting work was shotty ay best and I had a whole closet not painted when I brought it up to the project manager I was told "they didn't say anything about closets, we were just told the rooms needed to be painted". There was a whole door left in my back yard when I called about this I was assured someone would be by to pick it up, no one ever came. I am still cleaning up the mess to this day as I would have had to rent an industrial dumpster to throw away all the trash. I could afford to do that nor do I have the help needed so I've had to add things to the trash and burn what leftover wood that I could. To Trident's credit everything I delta directly with the owner things were fixed. The staff consistently gave me the run around or shook responsibility evem management. There wasn't so much as a broom ran around my basement and to top everything off the project manager wanted me to pay an extra 1k for work that I specifically asked not be done as I had plumbing that needed to be replaced. The people at Trident are not bad people but they are negligent at best. Almost 60k later and my house is worse than it was before the fire and I have to hire someone to fix my floors now that insurance was supposed to pay for now it comes out of my pocket because of trident. If your like me and you have no idea what contractor to go with I couldn't in good conscience recommend Trident after the service I received. Update: I received a call from the Owner of Trident and he was ver apologetic. He offered to personally come out the same day and look at the floor to get it all fixed up. Ounce we got a date scheduled around some traveling I had to do Trident had 3 guys come out and tear up the whole floor and relay it."

"This team was INCREDIBLE! When we came home to a fully flooded kitchen, living room, and basement, they were here within an hour of our initial contact. They stayed until 1am making sure we had all the equipment we needed. For the next 4 days, they were here each morning, making sure we were on our way to having a fully dry house. The team was amazing, not only at their job, but at taking care of us. Each day they asked how we were doing, because they genuinely cared about what we were going through. I would highly recommend them. They were the silver lining in a very rough week."

"I had a very positive experience with Trident Restoration. We had water damage that needed extensive repair. They came quickly, assessed the situation and provided a detailed written estimate of work to be performed and the related cost. We were so pleased with the work that we also had them lay beautiful flooring in 4 other rooms. They were attentive to detail, professional and friendly to work with. I'd like to acknowledge John and Joe who oversaw the job and weren't afraid to roll up their sleeves. We are planning on using Trident Restoration again for our next home project/remodel."

"We had a fire on Xmas 2021 Day and Trident (and owners) called me that night and were out the next day to start the process. The cleaning crew worked hard, on a Sunday the day after Xmas mind you, and then the restoration team worked directly with our insurance adjuster to start getting things back to normal. We were out of our house for only 3 months when I truly believe we would had been out for 5+ if not for Trident. The icing on the cake was that my wife painted a height chart on our sons wall in his room so we could keep track each year. They had to redo his entire room but cut the tree out and framed it for us and gave it to us when we moved back in. Truly appreciated!!! Rob Hall"

"Trident is a top of the line company that went above and beyond to make sure everything about our remodel was done up to our liking. Shoutout to our estimator Ben for always being available for all the questions we had from start to finish. He was available any time of day, including the weekend to make sure our project was done perfectly. These guys really are 24/7. Not only that, but you can tell how much knowledge and expertise they bring to the table. From Ben to our project manager Andy, the ideas they had for us to bring our dream basement to reality was much appreciated. They even have a program that lets you see your design come to life before they even start on the project! It is a very nice tool that helps make decisions easier, thank you Jessica for all your ideas and helping us come up with our design. I cannot state enough about how responsive they were. We had an unrelated minor plumbing incident occur after hours during the project, and they had a guy out there within an hour and a half to get everything cleaned up and fixed for us. It’s a nice peace of mind knowing they can help with anything. All of this doesn’t even bring into account the quality of work they provide, which is fantastic! We couldn’t be happier with how everything turned out and have gotten so many compliments from our friends and family. Of course, they all want to know who did it because they are just blown away by how it looks! Thank you to all the contractors and the entire crew that came in and helped (so many to name), you really brought our ideas to life. For anyone looking to upgrade your home, look no further. A professional company that provides everything you could think of. We will definitely be reaching back out in the future. Thank you guys again for everything!"