Working Horse Tack

"so I ordered a ez rider horse cart with all the bells and whistles from this company back in April. They informed me it would be the end of June, to first of July before it came in and was ready for shipping. Well, June came, then July, then august. So last week 8/10/23 I finally got a call the cart was ready for shipping but they had some bad news. The shipping from Ohio to Maine went from nearly $700 to nearly $800. Well it wasn’t that bad so I said ok I’ll deal with it. The lady took my credit card info and I paid the cart in full, just over $7200 Including shipping. She informed me that the cart would arrive in Maine at a local business that we chose which had a loading dock On Wednesday or Thursday this wee. well yesterday being Wednesday the day it was to arrive I got a call stating that there was another issue with the shipping company. they stated it was to big and they couldn’t ship it. I was ok when she stated she would find someone else to ship it. She called me back shortly after that and said we was all set and they had it figured out. Well Thursday morning I got a call, they had more bad news, once again trouble shipping. They informed me that the cart was to big or not put on a pallet the way the company wanted it to ship. They said they needed to get another company but the shipping was going to cost $1600. I was floored, I informed him that I have been good and patient up to this point. He offered me $433 to have me drive from Maine to Ohio hauling a trailer and pick it up myself. I told him I couldn’t pay for fuel let alone other expenses for $433 . I informed him that he would rather have an unhappy repeat customer then to be Realistic and take care of my expense. I would gladly drive there and pick it up but they would need to cover my expenses such as fuel, driving nearly 3000 miles ect. I own a equine farm in maine with 12 horses and 28 donkeys. We planned on using this cart on our farm and buying more jog carts with harnesses and other equipment to use with our donkeys and horses. In the future, I will be finding a company who keeps the word and don’t waste nearly 4 months of my time. I strongly do not recommend this company!"

"I previously posted a negative review I deleted. I mistakenly misread the email they forwarded about delivery times. I must apologize for my post. I received the product I ordered. I’m extremely pleased with the quality of the leather and craftsmanship. It’s thick leather and looks great. I enthusiastically endorse Working Horse Tack. I hope I didn’t cause any harm to the companies reputation and will be purchasing more tack in the near future."

"I was expecting leather harness (my bad for not reading the VERY CLEAR information on the biothane material). However, the material seems very easy to clean, it looks like it will not bunch up or lose its shape. I think if it does not get left outside to get sun damage, it might last a very long time. It is very beautiful! I got the spotted style, and it looks lovely on my patient little Gypsy Vanner. But the best thing about this company is their customer service. When I did not order a crucial part to the harness, not realizing it came separately, Marlin directed me to the menu where I could order the part and waived shipping costs AND made sure it would arrive in the same finish as the rest of my harness. Thank you, Marlin!"

"An excellent place to buy BioThane and any other tack needs. They are extremely accommodating and have been a dream to work with. As a small business owner, things can be hectic; Working Horse Tack gets that and has been a help every step of the way. Fast shipping, great prices, and even better customer service; what more can you ask for?"

"I buy their beta rolls, good prices and shipping is quick. Won't go anywhere else to buy it from. Excellent service!"