Fifth Third Bank & ATM

"I went into this branch back in August 2022 to have my name changed to my newly married name on my account. I was told to give the manager a call (Alex) as soon as I received my new debit card which I did and my debit card was never closed. Yesterday, I was putting a down payment on a home we are building and looked at my bank account which was completely drained. Come to find out my debit card had never been closed and it had been hacked and someone had drained our account. Luckily, all of the charges had been pending so I immediately went to another branch and had that card closed and now these charges are not processing. What upsets me is 1. How hard is your job that you cannot close out a debit card when requested? 2. Why when I called to dispute these charges with fifth thirds fraud team they cannot do anything about it until the charges go through and my account is drained? That is the feedback I received when calling your dispute department. 3. Why have I not been notified by fifth third that suspicious activity is going on with my account? Not one call, email or text message has been received by myself or my husband. We had to take care of everything ourselves. POOR CUSTOMER SERVICE on fifth thirds end. As soon as this is all taken care of, my husband I will be looking at another banking establishment after being long time fifth third customers."

"Most of these reviews are old. The staff at this bank right now are friendly, very helpful, and awesome. Highly recommend."

"I opened a new checking account in February 2020 and it hasn't been nothing but anightmare with all my autopay loans. They've completely destroyed my 790 credit rating to nothing! In just afew months!"

"Terrible customer service...I went in to open a new checking account, waited in line, then was told to wait for an employee in an office to become available. The employee at the counter went over to ask somebody in an office if they could help...he was very upset and emphatic that he was busy on the phone! I saw his response. A second male employee walked past me, then back to his office, then did it a second time...he never acknowledged my existence...I felt very invisible at this location, so never returning."