Fifth Third Bank & ATM

"I have experienced the worst customer service at this back I’ve ever experienced. I accidentally sent a zelle transaction on 8/10/2023 and purposely sent one the same amount. Which overdrew my account over 600.00. Trying to get the bank manager Joshua to understand this was like pulling eye teeth and once he did, he told me it was my mistake, and there was nothing they could do for me even though the transaction was still pending. I proceeded to tell him it wasn’t a perfect world. Everyone makes mistakes, so I had to call the dispute center and have them dispute. The one Zelle transaction still leaving me with no money in that account which I should still have over $100 that was legitimate and I can’t get to it all he would’ve had to do was to call the dispute center and take care of it his self and instead of that he sat there and decided to be rude. The customer service at this bank is despicable. I do not recommend this bank to anyone and as soon as this dispute is taken care of, I will be closing my account at Fifth Third. I have been with Huntington Bank for over 20 years and I have never been treated or talked to the way I have a Fifth Third, I highly recommend you go to another bank if you are having an issue and you need to have it taken care of quickly"

"It's the same every time I come here. Their drive-thru takes far too long. First and only person in drive-thru, takes ten minutes to get a deposit done. There were 2 Brinks drivers knocking on the door to get in with money bags 3 minutes out by the door without being let in. Awful service."

"The employees of this branch were so kind! I brought in an embarrassing amount of change and created so much distraction for everyone using the coin machine, but these folks didn’t bat an eye with all the chaos. Really appreciate how kind and accommodating they were."

"Best bank I've ever dealt with. Andy is amazing with financial support. The banking staff has always been very helpful and polite. Thanks 5/3."

"I’ve banked with 5/3rd for a few years now (since I was like 17!) and honestly, the staff has always been caring and very understanding of me and my needs Courtney has been super helpful with me and my banking needs. Give her a raise! She’s fantastic!"