Fifth Third Bank & ATM

"I've had 5/3 accounts for the last 7 years. The drive thru service has always been terrible and despite many social media complaints about the slow service at the drive thru, nothing has ever been done to improve it. I ordered checks, they were supposed to arrive in 5 days, 10 days later they finally arrived. This week an unknown person attempted to extort money from me via text message. My cell phone carrier acted promptly and professionally by giving me a new phone number and all new devices. As one might expect, the next time I tried to log into mobil banking on my phone, the system did not recognize the device and sent me codes via email to confirm my identity. The other 2 bank accounts that I have with other banks, smooth as silk, no problem. Not so with 5/3. 5/3 shut down my mobil banking for "up to 2 weeks" without any notification to me that they were doing so. I run a small business - 2 weeks is a long time. I called customer service, the representative was not necessarily rude but it was obvious that he could have cared less that this was an inconvenience. He said I would have to do my banking in person, but wait, how long will I have to wait at the drive thru or in line inside the bank? As you can see from this complaint and others, that's a problem too. So, I thought I would go into a branch and see if I could verify my identity in person. Nope, just got the less than believable, sad eyes and the shoulder shrug along with, there's nothing we can do, sorry. There is nothing that they are "willing" to do. But there is something I can do. So, I went to a different bank and opened new accounts. I am under no illusion that the loss of my accounts will matter to 5/3 bank as I am not a wealthy person; however, what I do have and my time are worth more than a shoulder shrug and sad eyes, at least to me."

"Not the best service."

"THIS BANK CHARGES INTEREST FIRST on your auto loan! Even if you MAKE EXTRA PAYMENTS! They even auto wire your money into their accounts if you can with another Bank! STAY AWAY! FDIC IS USELESS TO HELP!"

"Six months after my last review and still only 4 stars. Everyone is extremely friendly and helpful especially assistant manager Pat. Unfortunately the drive-thru is at snail's pace even when not busy. Took me 10 minutes just to cash a check and I was the only person in line at the drive-thru. Inside customers take priority. If they only could fix the drive-thru I would give them five plus Stars."

"Ok service as long as you avoid the drive thru...very very slow as they wait on the inside first. No dedicated teller at the window!"