Firelands Federal Credit Union

"I've been a member 45+ years, they were a very small place back then, definitely bigger now but yet they still have the same small business down to earth respectfull service"

"They take that sterile ‘bank’ feeling away and are always a joyful staff when you walk through the doors. They’ve always made the loan process hassle-free and are attentive to your needs if you can’t talk ‘bank talk’. Highly recommend others to use them."

"We switched over from a bank several years ago and couldn't be happier. We have never had one negative interaction with any associate there. Always a pleasure doing business with them."

"I’m only giving one star because you cannot give them less than one. They have the absolute rudest customer service I have ever dealt with from any business whatsoever. I cannot leave this credit union fast enough. Mostly 20 year olds seem to answer the phone and always have a nasty attitude and answer questions with zero knowledge of anything. My husband is a deployed soldier and before he left, we went into the bank to make sure all contact information and places he would be traveling was set because he would be without phone contact for a year. Literally as soon as he left his card stopped working because surprise, they did not input the notes into their system. They refused to let me turn his card on even though I am joint on the account and could not comprehend that he couldn’t talk on the phone with them. This is one of several situations that should have not happened. They also love to fee you for absolutely everything. DO NOT DO BUSINESS WITH THEM!!!"