GenoaBank

"Working with Alyssa was awesome - big thanks to BNI Growth Partners for bringing us together. She helped me better understand how different banking accounts really work and how to choose the right ones. Plus, I really like how much Genoa Bank handles in-house. Loan applications aren't just me sitting across from someone filling out an online form to send to corporate in another state - they actually take the individual into account and work with people. Great experience!"

"Bank sent the title for a vehicle I purchased to the person who no longer owns said vehicle, instead of my bank - the new lien holder. Now I have to run around and make sure that I catch the seller, process the title work and then take it to my bank. The seller already came into my bank and singed a power of attorney to process the paperwork. When I objected to the process and stated that this is not the way it should work and if that's their standard then I would never do business with their bank. I was very surprised to hear a happy and snappy OKAY in reply instead of simply saying yeah, sorry, that's the way it works here. I was courteous and polite but not happy. Not sure why the representative thought it would be acceptable to be rude."

"Worst customer service and experience I have encountered at a bank in a long time. Tried to pay off my home equity loan 3 different times. Onec in person at a branch and twice via phone. Called branch again and just got arguments and a new balance owed. Not at all the customer service they try to project in their advertising."

"We are a very small company. They provided excellent service and were instrumental in successfully processing our SBA PPP loan at a time of extremely high demand. All of our correspondence has been handled with care and promptness. Highly recommend."

"Kim Kandik is the best! She goes above and beyond for her clients and communicates very well! We would not have made it through our new construction process without this lady! Highly recommend her to anyone seeking a banking loan! Awesome person!"