BNSF Logistics

"Went to pick up a power only. Trailer was not legal to go down the road, with broken lights etc. Broker, said it would be a truck ordered not used. Zero contact, wont answer emails or phone calls. STAY AWAY"

"This company has not paid us. Run.. Run.. Run... We picked up a load with this company on 4/30/2022 from San Antonio, TX and we delivered the load to Cummings, GA. We drove some 1776 miles to deliver this load. We submitted our payment shortly after delivering the load on 5/3/2022. We selected the quick pay option on our invoices. We verified that our paperwork was received and correct for payment. We have heard every excuse in the book as to why we haven't been paid. We have literally been given the run around. One day it's we don't have a voided check. Another day it's we have requested a copy of the shipper's bill of lading. Clearly we were provided the shipper bill of lading when we picked up the load and we submitted the shipper's bill of lading that was signed by the receiver. We tried to reach out to the broker that we booked the load with for help. He has refused to return any of our phone calls. Yesterday we were told the load has been released for payment. We were sent a link to confirm payment was released. We have been checking the link and there is no payment posted. We informed the accounting team no payment was posted using the link. Now we are being told the payment has not been approved. Well which one is it? Either the payment has been released or not??? We asked the broker before booking the load, do you have a quick pay option? He informed us they did have a quick pay option. Here we are almost 2 weeks later still no payment...We need our money to pay our drivers."

"That office can decide on their own how much you will be paid for the load you booked. Yes ! this is true and insane !!! Booked the load with Sara, the truck got loaded all good and started his trip towards the destination, short trip of a hundred miles. In about one hour we received a phone call saying that their customer cancelled the order and we need to go back. I explained that we have already done half of our trip, so basically if we return back to the shipper we are getting to the full distance trip which we booked. We' ve been told by Tyson Neal/ probably it's the account manager or so/ that they understand that and we will be paid for that. The Next day I received the rate confirmation for the load we brought back to the shipper with only half of the agreed amount on the original booked load. Nice job. I assume any truck driver may end up with a canceled order at the receiver and because the customer did cancel that, the driver will take it back and will be paid wherever they decide is ok or mister Tyson Neal will have available to pay you )) doesn't matter for how much you booked for. I hope someone from management will read that and get back to me. --"

"Truckers stay away. This broker is a joke. Picked up a load get to the delivery and the appointment doesn't match what is on my confirmation, it's 20 hours later. Lost a more than a day and a good paying load that I was scheduled to pick up. Will never work with them again and one star is too many they should have negative stars to rate them."

"Booked a load out new Mexico and they double booked and gave the load to another driver after I dead headed 250 miles. Then I get a call from India (yes they've outsourced customer service to India) at 2 00 am from a lady I couldn't understand ......very rude demanding to update the load location. There website claims the fastest growing broker. They have no clue how to deal with truckers! If this is what was once an honest business has come to God help us all. Dave Swat Admiral Merchants 6434"