CenterBank

"I've banked with CenterBank for 13 years. I have my business checking account, my home mortgage, my HELOC, as well as my credit card for my business through them. Employees have always been very friendly (except for one). The past 5 years have progressively worsened with regard to their responsiveness to my business needs. My loan officer does not return emails, is never available in the office, and I don't think has once over my 13-year relationship returned a voicemail. I can't run my business properly when I am unable to get timely communication and loan assistance. I alluded to the possibility of me searching elsewhere for my banking needs during my last 2 calls this week, which was met with nothing but apathy from those who answered the phone. Unfortunately, it looks like it's time to sever ties. 8/24/23 In response to your reply to my above review... Just Wow! I actually called your office 3 different times. My specific loan officer who failed to respond to my email and who I previously called to speak to was again not available on that 3rd call. I asked if there was ANYBODY else then other than my prior loan officer who could help me with my business loan needs and I was answered unequivocally with a "NO"! When I suggested I probably should take my banking elsewhere, I was told apathetically, "OK, sorry to hear that. Have a great day." Then she hung up. I allowed several days to pass before writing my review, in the off chance she was passing the information on to somebody else who handles such matters. Sounds like you've got a significant amount of training to do regarding customer service and customer retention, as well as with educating staff regarding the people in your organization and the various services you offer. With regard to your own sincere customer service attempts, I'm just stunned that instead of picking up a phone and reaching out to me you (whoever you are) have given it the social media lip service response of giving the appearance of being concerned and customer focused, yet placing the burden upon me to call you. It looks like you're more interested in saving face than actually remedying the situation. Nice try!"

"horrible bank they get worse and worse, branch manager Angela Hawkins in milford be aware , all she does tell lies and is very incompentent doesnt understand customer service , i hope some day she can figure it out"

"A colleague recommended Center Bank as a resource for a Paycheck Protection Program SBA loan recently, and I could not have been more impressed with how they handled things for me. They made the process extremely easy and seamless. Everyone I dealt with was professional and responsive, and I had funding in just a few days. I know other small business owners who applied before I did, and they still have not received funding. I'm now a firm believer that a smaller, local/regional bank is a much better option than a larger, national bank."

"I have been a loyal customer with CenterBank since they started. I used to love this bank and wouldn’t think of going anywhere else. However, in the past 6 months they have had terrible service. Nobody knows what they are doing or how to answer simple questions regarding your account. They will say they are going to do something and it’s never done or done incorrectly. I have given so many chances for it to get better. Sadly, it looks like it’s time for me to start looking for another bank."

"Do not use Center Bank for any mortgage or loan product! They will promise things they can’t deliver and drop you at the last minute. They offer great terms upfront to get you in the door, then change things at the last minute so that you’ll have no choice but to accept a substandard product. Save yourself the headache and stress and go with a larger lender that actually does what it says it’s going to do."