General Electric Credit Union (Mason)

"If you want a bank that’s going to make money for you, this is it. If you enjoy friendly and professional staff, this is for you. I’ve never been more confident with a bank and their staff. Amazing."

"I've been banking with GECU for 24+ years, I've had other financial institutions in that same time span. Any issues that have arisen were sorted, fast. They have protected me from fraudulent charges on my card. Seeing an issue of two charges in two cities more than 10 miles apart only minutes between charges. I received a call less than 10 minutes after, they denied the fraudulent charge, closed the credit account, opened a new one, reissued a new card. I truly feel my money is safe here, and they have been warm, friendly, and helpful every visit, every time. You're doing it right GECU, and that's why my family have stayed and will continue to stay with you."

"Highly recommend GE credit union. Of all the banks and credit unions, they have the best interest rates. Staff very knowledgeable about their products and very customer friendly. My branch still has face to face services, not virtual. My ONLY complaint is they have no drive through but that's ok. Their customer service makes up for it."

"I had a terrible experience with a "relationship" representative, Justine, on Monday at the Tylersville location. I spoke to Erik in Investment Services first to make sure I was working with the right person. Then I made an appointment after calling ahead and explaining everything I needed to take care of. From the moment I met this representative she acted like I smelled bad and she was just tolerating me. No smile. No hello. As I went through what I needed she must have said "we may need to make another appointment to handle that" 7-10 times, starting at less than a half hour into the appointment. I kept thinking, "I called ahead and explained what I needed. Why didn't the person setting the appointment set the correct amount of time needed?" I have used GECU in the past for the exact same services and was not given this much of a hard time. Every question I asked was met with her responding that she was not authorized to answer that or that I would need to see someone else. Honestly I think something was going on in that office and she was taking it out on me. I even tried to joke with her twice. Nothing. Just stoned face. In the end, as I was trying to move my money from a money market account into a CD, I couldn't just sit there anymore. I stopped Justine at the end because I felt like I was being abused and I told her this was the most negative experience I ever had with GECU or any bank. I was so upset my hands were shaking. I stopped at the desk and asked if I could speak to a branch manager about what happened, but was told that didn't have one. The person at the desk did try to smooth things over. Sierra even smiled and was pleasant to me as she got me a check for the balance in my MM account. I have an appointment in the morning to open a CD into a different bank and at a higher rate. What is going on GECU??"

"Bank here at your own risk. You won't have to pay some of the annoying fees other banks charge BUT the trade-off is painfully inadequate fraud prevention and detection + customer support. Good luck getting help if you see fraudulent activity outside normal weekday business hours. After making an appointment the next business day, fraud team (which is a single person) informed us that $1,300 in clearly fraudulent charges (25 different purchases from single vendor all within minutes) is our problem. Refused to reimburse. Branch manager was unhelpful and was condescending to my wife. Withdrew all of our funds on the spot and moved all accounts to a different bank with legitimate fraud prevention/detection and who doesn't employ a-holes for managers."