AAA Medina

"Much like others on here I can validate this place has went down hill and missed the mark. I tried calling Susan left messages and no return phone call. I had to stop in to AAA to get a live person to help. After scheduling an appointment met with Susan went over some options but she never got back to me after saying she would email me further options. Again tried to call left messages and she never called back. After contacting main AAA nu ber they put me through to Medina branch and in touch with Susan who seemed shocked to be speaking with me. I reminded her about the material she said she would be sending and she told me she would send it that day. Well guess what never happened. I even tried to speak to manager and still no answer back. I gave up on this place. Will be turning to another travel agency that has my best interests. This is unacceptable when your working on commission. I left out alot of what happened to me but I'm moving on."

"I worked with Susan McClain to schedule a 10 day hiking trip to Arizona in late August for my brother and I. Susan did a very good job of scheduling flights, hotel reservations and SUV rental. Because of very hot temperatures we postponed the trip till early October. Susan did a great job of rescheduling the flights, hotel rental and SUV rental. She paid close attention to our needs and flight seating desires and provided extra help in defining luggage restrictions and weight information. I was very happy with her help and would highly recommend Susan to anyone else and will reuse her in the future. She was not only helpful but also very friendly and went the "extra mile" to provide great suggestions for our travel needs. The experience of working with Susan was very enjoyable and she works long hours to make schedules work."

"I absolutely love the Medina office! Everyone there is so friendly and always willing to help with my travel plans. Amber was especially helpful in suggesting destinations. I will always come back to Medina!"

"Ok. I'll increase my star review a little because a manager then agent got back to me, but they couldn't help me with The Creation Museum nor Noah's Ark... And I have yet to here back about our Hawaii vacation...ugh Really disappointed with travel services this year. I guess they can't find anyone to work there. I stopped in January to plan 2 vacations this Fall. Hawaii and Graceland for my wife's special birthday and have yet to hear back..."

"We joined AAA to use the travel services and very much regret joining. We visited the agency to receive help planning a trip. The agent said she would put some ideas together for us but never called. After a couple of weeks when I didn't hear from her, I called and left messages, but was never contacted. We decided to stop into the agency a second time and respectfully spoke with a different agent and explained our dilemma. She promised to get back to us and assured us she would help. We still never heard back. We ended up calling another travel agency and received the help we needed."