Kerns Chevrolet Buick GMC

"I purchased a brand new 2024 gmc at4 duramax and from the factory the rear door was never even connected to the handle so I was never able to open the rear door from day one. Also the truck was delivered to me with the steering wheel being off to the left about 3 inches, which when you spend almost 100k dollars on a truck is kinda ridiculous. But Brandon the service guy at kerns took the truck in and had both items fixed and the truck back to me the same day with no issues."

"I recently had visited the parts department with a broken Ford key and needed a replacement quick. Both Seth and Ethan were determined to getting me a working key ASAP and ended up saving me a ton of money along the way. Awesome people doing an awesome job!"

"I knew the car I wanted with certain color combo and it was reserved during shipping approximately 4 months prior to purchase. The sales rep was called several times during the 4 months and was patient giving updates on location during shipping. Very kind and easy transaction as everything was in order when purchased."

"We needed an oil change but didn't have an appointment so we went to the quick pit stop place. The attendant came to window showed my husband a picture of the engine said it was full of snow. My husband said he wanted oil change and tires rotated. He said we don't do tires any more if we did I would not do them in this weather it's nasty out. Granted it's winter and it is snowy and sloppy. We decided to go ahead get oil done. The attendant went back up to the front and was digging snow out of engine block throwing it on the floor and continued to complain. My husband told him to just forget it he would go some place else. Then I believe the owner or the manager who was working on a vehicle next to us jumped in with attitude and said open the door and go. Then Merry Christmas! I am not sure if he had heard any of the previous conversation from the employee or not. So we left and thought we would just stop by Kern's and schedule an appointment for another day. They were able to get us in and within the hour and rotate tires. We did let them know the engine was snowy. That didn't matter he just said it is winter. Thanks to Kern's for the professional quick service we received today."

"The absolute worst buying experience of my life. Bought a 2018 GMC Acadia with 54,000 miles on it. Covered under warranty til 60,000 miles. Transmission issue right away. Kept putting a bandaid on a bigger issue. Serviced it several times and still continued to have the same issue after replacing a speed sensor and transmission module control. Still had same issue and kept getting worse. Of course went over 60,000 miles and pretty much said not their problem anymore so got General Motors involved. Took it to a different dealership to find out there was a missing thrust bearing in my transmission which ruined it over time! Kerns still won't take responsibility. General Motors said take it back to original dealership to be covered under warranty. They refused to work on it! Said they don't work on transmissions and never had a history of transmission issues before my purchase which was a lie! Before me purchasing it, it was in for transmission shift issues. They inspected the shift linkage and replaced the shifter! Just another band aid on the bigger issue without finding to true cause. Took the other dealership 2 days to find what the main issue was because they care about the consumer. They even agreed I was wronged. Avoid! Avoid! Avoid! You'll thank me later."