H&R Block

"My original tax preparer, Patrick, was a nightmare to deal with. He walked into the building for the first time that morning 3 minutes after my appointment started. He couldn't even be bothered to apologize for being late. He gets situated and calls me back. He noticed my wife should be there and asked where she was. I explained she wasn't feeling well, and I'd been told earlier that morning that I could have her sign the documents at home and bring them back. Patrick said that wasn't the case, refused to ask Kevin who told me that and told me he'd been there for 5 years as if to say he knew what he was talking about. That was the furthest thing from the truth. I had to do his job and ask Kevin to explain how we could do things. Once we start discussing addresses, names and emails, despite my spelling out everything phonetically he misspelled my wife's name and entered the wrong email address. We hadn't even gotten to the taxes yet, and he was already making mistakes. As he gets into the taxes he doesn't say anything to me. Completely awkward silence while I hear Kevin in the background connecting with his clients and sharing tips. I just longed to be one of those clients honestly. While he's putting in the taxes he still needs to ask questions from the preparer next to him. For someone who exclaimed earlier that he'd been there for 5 years, it really didn't feel like it. We only had 4 standard w-2's. It took him 2 1/2 hours. It took so long that as I was leaving my wife called me because she was worried that it took so long. I went home to have my wife sign the documents. While she did that I called back and asked to have Kevin or someone else look at my taxes. To be honest, Patrick's incompetence concerned me. I came back later that day and went straight to Kevin's desk. Long story short, Patrick had made a couple of errors. He did not talk to me while he was entering numbers, and he still erred. Visiting Kevin saved me $57. I think H&R Block is great as I've had good experiences in the past, but Patrick is not the tax Preparer you want. Kevin is amazing. Something tells me Debbie knows what she's talking about. I'll forever be a loyal client of H&R Block, just not Patrick."

"Kevin is awesome! I love going to my tax appt every year!"

"I had a very delightful experience with getting my taxes done here. Vince A. McKinsey is exceptionally knowledgeable, and was enjoyable to talk to you as a person. It honestly felt like he cared about my needs and that I wasn’t just another tax document for him to file. He did a great job explaining everything to me and making the process easy for me. He also helped me file my taxes, but I wasn’t able to file last year. Even though the company didn’t send me a W-2 that I had been working for at the time, he was still able to find information about their tax ID and get me a refund for the money that I wasn’t refunded by the IRS the year prior despite the bare bones W-2 I was able to pull up online. Vince is a very talented and experienced tax preparer and if you go to this location, you should request him to do your taxes. I couldn’t be happier with the service he provided me that being said there are a couple critiques I have with H&R Block as a company. H&R Block really needs to update and patch the systems. These poor tax repairs have to use as it makes their job that much harder and it forces us to wait for the system to confirm everything wallet stuck with the loading screen icon continually rotating. My second critique is the rate at which you charge people to file their taxes in person. I’m sorry but charging somebody over $200 to file your taxes for you when you don’t have any special or obscure tax deductions is a too steep. That is the only reason why next year I’m probably going to file my own taxes and use the federal free program (I qualify for that anyways) as spending over $200 isn’t worth the convenience that having somebody else do your taxes for you provides. Again, this is not a mark against Vince as he did everything perfectly to his ability and it’s H&R Block corporate that sets the cost of service. It’s a real shame seeing as I had an absolutely delightful experience doing this and it was Vince that made it so delightful. It really was hassle free and a load off my. It’s just not paying over $200 and I wouldn’t go to any company that charges those kind of rates for basic tax preparation services, but if you do go there, Vince will give you excellent service."

"I've been using H&R Block for years. I'm very happy with the service that I've received. It is very cost-effective and saves my valuable time."

"My husband and I had an appointment on Friday to get our taxes done. They were behind so we agreed to do drop off. By the end of the day, we hadn't heard from our professional, so we called and they asked if we could come back Saturday. We agreed, and again they were running behind. After waiting 30 minutes we asked for our documents back. Our first "professional" did not give us faith that he would do his best for us as he was not even in the office yet at our appointment time, and it wasn't communicated we'll to the second professional that she would be taking over our case.The secretaries both days were very kind and friendly, and we aren't upset with their customer service, but we didn't feel confident giving them our business."