Kroger 60 Worthington Mall, Worthington, OH 43085

"Today they had everything I wanted, enough checkouts open so there was no waiting and they had a bagger. Overall a good shopping experience."

"This Kroger is a very fancy Kroger. I love the aesthetics on the facade. This store is nice."

"I would give this store a 0 if i could. This store is a complete disaster. I decided to do kroger pick up for the last 2 months as i have a busy schedule. Two weeks ago I placed an order for pick up between 11 to 12. I went online and every time was available. My husband gets there,and waits for forty minutes before someone comes out to inform him it will be another hour. My husband drives hime and goes back. It takes another 30 minutes. I contact the general manager of the day, and he informs me its corporates fault. They do not have enough workers and its chaos. The manager offers to take momey off the bill. No thanka im not driving back. Today, i was dumb enough to try it again. We even picked the order up late to give more time. We also tip everytime. The employees put about 20 items in one bag as if there is a shortage. Windex, bread, and conditioner can be in the same bag. Ridiculous. Today, we were missing half of our order. I call and speak to someone who is not capable of helping. I asked if there was a,manager in the store, and ahe says no. As she is the kroger pick up manager. I asked for a refund for my missing items, but i would have to call corporate, so now, i have to return to the store tomorrow to pick it up again. Here is a clue, stop taking orders u cant do. If the time is filled up then i will take my lazy butt into the store. Awful awful."

"If I could give this location a -10 I would. Every time I go into this Kroger there are either not enough cashiers, the employees don't know what they're doing, or I'm given incorrect information. I just called to ask about a basic function of Western Union and the kid that answered the phone had no idea what I was talking about. Not only that, when I made a comment about being frustrated over this location's inability to assist me any time I make an inquiry he simply told me to have a good day and he hung up on me. I highly suggest that anybody who wants to shop and get quality customer service pass by this Kroger location."

"Placed a pick up order because my toe is broken. Received the text that it was ready, marked on my way in the app, and arrived during my pick up window and entered my spot. Sat waiting for 40 minutes while all the cars around me received their groceries, so I finally called and the RUDE manager Stacy proceeded to tell me that no one is there and she can do nothing to help me, didn’t even try! Kept over talking me without offering a solution. Very unacceptable now I’m forced to try to go shop my groceries with a broken toe. Terrible customer service!"