The UPS Store

"I had never returned an amazon package before so I was nervous but the lady up front who helped me was very sweet and quick with the whole process. I was in and out within a minute. Amazing service."

"I had to do an Amazon return today and the young lady that helped me at 4:20ish today was amazing! I was so nervous because I’ve never done a return like this and the Amazon app kept glitching- she was super patient and helpful. She’s an amazing worker. I believe her name started with a Z but not sure."

"I don’t usually come here to review or talk bad about anyone but in my case I was messed over so I want to talk about my experience on December 9th between the hours of 2:55pm - 3:00pm. The store was on the verge of closing for the day but I stopped in to drop off a package that needed to be delivered by that day. Ali was the employee who helped me. Ali had customers she was taking care of before me who walked in about a couple minutes before me. They were foreigners who likely went to the University of Dayton. They were trying to send a package off as well. Ali immediately had an attitude with them, raising her voice at them about the store being on the verge of closing. They didn’t have their ID to send off a package. The man gave her a school ID she told them this wouldn’t work and that they need to leave and come back tomorrow. The man pleaded that he had a friend who was about 5 minutes down the street who could bring the ID. Ali raised her voice again and said “the store closes in 3 minutes, we want to go home and i’m not keeping the store open just because you weren’t prepared!” As I said I usually don’t come and review but it weighed heavy on my heart to say something because it was wrong in the way she handled the situation. She then apologized to me that she lost her temper but it still doesn’t make it right. With that being said I had a package that needed to be scanned that day. I ran into trouble and money was lost because I was selling shoes to a vendor called GOAT. Ali was supposed to print off the label and box my shoes. Goat told me that it wasn’t scanned until the next day which was over the time it needed to be scanned or i would be penalized with cancellation. They cancelled my order and I lost out on a lot of money because she didn’t do her job because she wanted to leave so badly. On top of her not doing her job and costing me money but she was also very rude to her customers for absolutely no reason. I would hate to see this happen to anyone else but I believe Ali needs a reality check on how to treat people especially those not from this country."

"I will never be back to this store. I'll drive to Oakwood or Centerville rather than go to this store. Rude employees that give wrong instructions and then get an attitude when you make a comment that they need to figure our a better system. I work customer service and I could never fathom speaking to someone who was about to give my syore money and wasn't being irrate with so much disrespect."

"Every time I've been in there the workers are kind and tactful to the eccentric individuals that go in there asking wild questions, making wild claims, and trying to send strange packages. These specific UPS employees deserve bonuses for how smoothly this location operates, and how skillfully they handle the challenges presented to them. Please UPS, make these bonuses a priority."