The UPS Store

"If you like waiting in line this place is for you. It is understaffed with surley employees with few organizational skills. I guess there is down time for this business but when your customers are waiting 20 minutes just to drop off a prepaid package it's time to hire extra help."

"I'd give zero if could. Dont waste your time waiting ridiculous lines, always understaffed this location, it's franchised so this particular location charges for literally EVERYTHING that the one in Perrysburg does complimentary. Like tape, or other basic supplies to finish a label. Waited 20 minutes for guy to tell me they wont package nothing even when your return instructions is simply take item to ups store, they'll pack and ship for you. This cheap, rude franchise wants an upcharge for something thats paid for by shipper company already. Avoid this location!!!!"

"Broke my packages i had insurance on it. They said the claim takes 3 months but turns out they never opened it. They're avoiding my phone calls. Sending my lawyer if u guys dont pick up the phone and solve this issue. U got that Lindsey?"

"I visited the store to retrieve a package that had been marked as delivered by FedEx to the store mailbox I had rented. The staff could not find the package that was marked as delivered and signed for by their staff. When I asked if she could search more thoroughly she informed that the back store room was a mess and that she did not have the time to go back there and check since there was now a line. The owner of the store was standing at the counter and told me that they did not have the package. When I provided them the proof of delivery from FedEx, they ignored it and told me the they couldn't do anything and that they didn't have time to search the back store room. Absolutely the worst customer service and lack of concern. I've since filed a formal complaint with UPS corporate, a police report for a missing package with Toledo Police, and a lost package with FedEx. I would avoid this store at all costs. Each time I have visited, the staff has been rude and callous. They are unreliable and unprofessional."

"Employees are mean and give incorrect information- wouldn’t tell us we can get the barcode to ship on our phone (its in your emails if you paid for shipping online). The employee wanted us to pay again to print one ourselves using one computer that had a long wait.. They also told us another store would overnight a delivery past a specific time but we drove all the way there to find out that wasn’t a thing. Don’t drop your package off here."