AAA Toledo

"Today on Jan. 4th 2024 @10:15am-10:45am I came into the shop thinking I had an appointment set up at this location but it was another. The guy said he still could help me but wasn't being very talkative and I got racist vibes from him. I'd ask him questions and he wouldn't respond just stare and I told him I needed an oil change he threw a piece of paper on the table and told me to sign and I felt disrespected And left... The facility doesn't have no type of diversity and it's truly a shame that in 2024 we still deal with racism never coming back to that one I rescheduled an appointment for a better location and they actually helped me and encouraged me to bring it back whenever I needed fixing"

"They did a great job repairing my Ram. I had severely let some maintenance go due to life and family issues being crazy for the last year and it finally caught up to me. They were fair and went out of their way to help me and get my truck running smoothly again. They are honest and being a AAA member has a lot of perks from free diagnosis to a % off on labor."

"I hope this is Greg’s store. I wish I could give 10 ⭐️‘S my car was “stuck” park for a week. Both of my preferred shops were booked up up and finding a mobile mechanic who can service a Mercedes is impossible (take my word for it) Greg came out and and showed me a magic button that gets the car out of park which allowed him to tow it and take it to get Serviced. He’s Professinal, Patient, Very understanding! He was also quick! I am Pleased! I was so overwhelmed and stressed his attitude changed that. Greg (Young, olive skin tone, glasses, tall) is the epitome of Good Customer Service!"

"Went to get my brakes fixed but I felt like they were not done correctly as they felt and sounded the same as when I brought them in. Went to have them relook at it and was told I was missing a wheel lock so I needed to bring that or they couldn’t check my brakes. They were wrong and a wheel lock wasn’t needed initially when I first dropped off my car and it wasn’t needed to recheck. They came around to the same conclusion and confirmed it wasn’t needed but found nothing wrong. Not satisfied with the customer service here. He had a bunch of excuses that I had to push back on to get anywhere. He was fine with saying they couldn’t recheck and sending me on my way."

"I took my car there because the transmission was failing. I knew it was. They kept it a few hours, then called and told me they couldn't find anything wrong. 2 days later my car gets stuck in second gear with my kid and my dog in the car. 2 starts because we didn't get charged, but still, could have killed someone."