Toyota of Kent

"5 star vehicle, 3 star transparency. Pros: Ended up with a beautiful vehicle, clean and well-maintained. Mike Sheppard was patient with my questions and thoroughly explained the features of the vehicle. He was also straightforward about payment after we started discussing. Cons: Multiple people knew ahead of time that I was coming from out of state and looking to negotiate. Waited until I saw the vehicle, asked me to make an offer, then said they don't negotiate at all. What? Very strange for a dealership. After a few hours of discussion, and despite offering to pay in full same-day, they ended up giving me 1% off. I feel a little used, like they felt I'd be willing to pay full price just because I came from farther away. Got the impression they wanted to milk my wallet. Also knew I planned to pay in full but failed to disclose until the end that they don't take out of state checks, can't put much on a credit card, and can't pay by debit. They had plenty of opportunity to disclose this before I visited, or to mention that they supposedly don't negotiate. Seemed excited to take my money until I discovered the limited payment options."

"The customer service provided by John was excellent and he was extremely helpful and understood what we were looking for as we were looking for a second opinion on what repairs were needed on our RAV4. Toyota of Kent saved us 75% on the cost to replace the needed parts and verified the additional parts quoted to us by another party were not needed. Not only was the service excellent the integrity of Toyota of Kent was definitely on a much higher level than the the first party I dealt with."

"Buying a vehicle is certainly a big decision that can seem overwhelming. However, Nick and the team at Toyota of Kent were great! They were patient, willing to answer our questions and explained every detail. If you are looking for a car I would strongly recommend heading over to Toyota of Kent, they truly are a great team!"

"My experience at the dealership was great from start to finish. The entire process was smooth, with cooperation from the team. Special mention goes to Tiffany at first to get me in and then Andrea, who guided me through the deal with great professionalism. I especially appreciated her honesty and straightforward approach, devoid of any unnecessary flattery. She was super cooperative through the whole process. Certainly inclined to return for my next one!"

"What a great experience ! We haven't bought a car since 2005, mostly dreading the whole experience. We just purchased a used vehicle. Kaylee was wonderful ! She really worked with us and made the whole transaction so easy. She is a very positive person with a great attitude toward people and her job. We were very comfortable talking with her and settling the deal. She went above and beyond to make sure our new vehicle was clean, and it was immaculate. We couldn't believe it was the same car! She addressed and immediately took care of all our concerns and answered all of our questions professionally and courteously. Thank you Kaylee, for making this purchase experience such a great one ! If you want a great car, at a great price, and actually enjoy the purchasing process....see Kaylee at Toyota of Kent !"