Firestone Complete Auto Care

"Worst experience with my car inspection. I recently did my oil change of my car on 12th December 2023, sticker is pasted which shows when I need to change oil next time but they did not even check the drip for oil check they just look into the dashboard some setting light sensor error was shown for oil change on that basis they simply inspected for oil change. On the other hand in 2023 I had newly serpent belt repaired/installed which is good for long time according to my mechanic of Main Street auto. I am not getting what kind of inspection check they did. Even I never allowed anyone to smoke in my car but my car was smelling like someone smoke in my car when I picked my car. They are too rude when I am asking something or cross questioning them."

"Service was wonderful. I found them to be very honest (I was worried about my breaks and they assured me they had a lot of life left when they could’ve charged me for an unnecessary expense). The only reason I gave four stars instead of five is because I had to wait for two hours (normal and expected. No problem with that) in the lobby and it was freezing. I was literally trying not to shake from the cold. I’m not used to that. I would recommend their services to anyone. I would just say to bring a blanket if you have to wait."

"i had an appointment at 11 for an alignment he told me give me an hour will get it done waited there for a hour and then he said one of the guys told you to come at 9am No body mentioned anything about 9am i said cool imma go to work and come back pick it up , called them he said it will be done at 4:30 took a break from work and went there 4:25 the car in the same way that i parked it and nobody touched it. I ABSOLUTELY DON’T RECOMMEND THIS SHOP!!!!! THEY SUCK Thank you"

"The garage staff (Tim, etc.) are excellent and the two current managers at the store (The Two Mikes) are amazing. Years of knowledge, skill and customer service under the roof of this Kent, Ohio Firestone shop. In addition to attending to my company fleet manager services, I also bring my personal vehicles here. Outstanding service all around!"

"I made an appointment to get my brakes fixed. I dropped it off when they opened. They texted me before closing saying they didn't get it done and I couldn't drive it home.. they spent the day on someone elses car but still charged me for all those labor hours. When I finally was able to drive it the brakes were still grinding and I was out about $2,000 after they suggested a few other things that needed fixed. Unreal."