Conrad's Tire Express & Total Car Care

"My husband and I have been taking our vehicle to them for 5 years or more. They have always been very honest and trustworthy. Never trying to upsell or have us get unnecessary services completed. They always provide us with suggestions of mechanical maintenance that should be done in the future and give us an estimate before beginning any unexpected work. I highly recommend them!"

"My tire pressure on only one of my truck tires dropped dramatically. I worried I had picked up a nail. I went to Conrad’s in Brookpark. After adding air I spoke with the staff. They got me right in and didn’t find any punctures. The reassured me if the tire goes low again they would fix it on the same bill. It was worth the $23.17 to know the tire is functional as a big storm is predicted for next week. Better twenty buck than a big tow bill. The staff were very understanding and friendly."

"I set up an appointment for my daughter's car to have 4 new Firestone tires installed. She spent just under a 1000 dollars. When she picked the car up she noticed there were no valve caps on her new tires. She went back in and they came out and installed them then she brought the car to my house . I noticed the tires looked old and there was sealant around the rims and the tire pressures were all different. The date said they were made 6 months ago which is fine but how hard is it to put the correct tire pressure and wipe the sealant off the tires. The pressures were 30,31,31,34. They should have been35 psi. I corrected the tire pressures and cleaned the sealant off. I just expected more from Conrad's. I will think twice about going back there. This is why people go to the big box stores."

"The store leader Robert is just the best. He has a strong sense of what's the right thing to do. After a negative experience he took the extra steps to make things right."

"The staff here was extremely nice. I was put in a tough situation being that I just got back from a long trip and my brakes went out on my going into the airport. The gentleman that I first spoke to explained the after hours drop off process to me, ensured that they would take a look as soon as possible, and give me information regarding the repair. After they determined the cause of the issue I received another call explaining everything to me, they were clear about the price, and verified I was okay with the work being done. When I arrived to pick up my car, all the workers were friendly and I was attended to quickly. I was given my bill with a complete itemized list that made sense. Not being the biggest car person it was nice seeing what was done and why I was being charged for certain things. I asked dumb questions but received good answers. I would absolutely recommend anyone go to this location for car needs."