Mercedes-Benz West Chester Collision

"Hi, we go to the Collision Center, West Chester Ohio Mercedes we talked to the front desk her name KIM She is very nice very helpful. Also, I’m really really thank you gentleman young man, SEAVER you can’t believe how nice he is he is super nice super helpful. Excellent I gave him 10 of 10 score if you ever go to the collision center. Ask SEAVER thank you so much good price good work excellent"

"Awesome customer service. While it's never fun to have to take a car in to get body work done, great service and feeling like a valued customer make all the difference. I can't say enough good things about Seaver who went above and beyond to ensure that the work done on my vehicle was done with the highest quality. He is outstanding! Mercedes-Benz West Chester Collision is super easy to schedule, very accommodating and provide great service and work."

"Mercedes Benz of West Chester did a fantastic job on my car. They were all professional and willing to help with any questions that I had. They made sure I was completely satisfied with my car. Cedar was amazing throughout the entire process with fixing my car. I highly recommend him."

"I really want to say that I liked the service I had this time because it was easy getting my car in for suspension repairs, however, customer service went downhill quickly. Was scheduled to pick it up on a Friday, didn't hear anything. Called Monday, spoke with Victoria, no one could give me an update, other than send me to the vm of Leah who was out sick. Called Tuesday, Leah was still out sick, transferred to the service manager, Andy, left a vm. Didn't hear anything, called back, apparently he was out sick as well, was transferred supposedly to Brian, instead it went to Andy's vm. Called back, someone else answered, asked for the least little information regarding my vehicle, she looked at the paperwork and stated it was ready for pick-up. When I arrived for pick-up, I paid my bill, went out to my car, opened my door, and there were black marks all over the interior doors! I went back inside and a gentleman came out and took my car back to clean. When I drove away, I noticed the black on my steering wheel, shifter, seats, and the material column between the windshield and driver door...my car was definitely not detailed, inside or out! It was extremely manhandled! Hopefully this isn't a reflection of how the suspension work was done as well! Makes me very nervous. Unusual for this to happen at this location, have always had a great experience with our other Mercedes vehicles there. Maybe instead of sprucing up the building, they work on customer service."

"Had a dent after being hit by a bicycle. Obtained three repair quotes, the other two from independent body shops. They were the best price and the actual repair cost was lower than the estimate. The repair work is flawless, looks brand new. Friendly staff, free estimates. Call Kim and get your repair scheduled. Always nice when you can get a repair from the OEM."