Chevrolet Service Center

"I took my car here to obtain an estimate. The estimate took 5 days. My car was damaged from being improperly placed on a lift. They did not notify me of the damage. Upon finding the damage they "fixed it free of charge". Just the damage from the lift. Nothing else was repaired. However it is not done correctly. They returned my car to me WITHOUT THE FRONT BUMPER REATTACHED. My car came back from an estimate looking worse than when it went in. I emailed the shop manager and have not received a response. Absolutely avoid this place at all costs!!!!!!"

"*UPDATE* - 10/13/2020 Finally received a call back from Byers after two weeks since my appointment with them. Still NOT happy with them. I talked to one of their service people and he basically stated that if I wasn't happy, that he'd arrange for another appointment to get my horn fixed right but I would STILL have to pay FULL PRICE for the repair! I already paid them nearly $300.00 just for them to trim and reseat my radiator hose and to take apart and reseat my horn contacts in my steering wheel. I thought that if I paid the $300 that at least it would be fixed properly and I wouldn't have to worry about it anymore. WRONG! They just did a temporary fix and want me to pay an additional $156.00 to fix the horn properly! For the work they did, the price was ridiculous! I told the guy that they were charging too much and his excuse was "we price according to our competitors in the area." I told him that if they would make it right and fix it for free that I would be happy. He very bluntly told me that "we won't fix it for free." Having my horn not working is a safety issue for me and others! For the price I paid (if not less), I'm sure that other dealers probably would have got my horn fixed right. I saw another review where someone was complaining about Byers' price gouging and that they got much better service pricing at other Chevy dealers in the area. Needless to say, I made it known to them that I am NOT happy and that I will NEVER be back! I've been into many dealerships for service in my time and this is by far the worst service I've received! *UPDATE* - 10/9/2020 Got contacted by their customer service rep and I called her back and left a message, still no call back from her after a week. I also reached out to Byers via email and got no helpful response. This place is a JOKE! Do not do business here! I lowered my review to 1 star because of my anger and frustration! Way overpriced service! I brought in my 2003 TrailBlazer to Byers Chevrolet to have the horn looked at and a coolant leak from the upper radiator hose fixed and I waited for about three hours for them to get it all done. They also did the work without giving me a real quote first, just their “diagnostic fee” which was quoted to be around $270.00. My jaw dropped when they said that! This is a Chevy, NOT a luxury car! The service advisor I worked with said that the repair cost could be less if it didn’t cost them that much. I’ve been to a Cadillac dealer in Cincinnati and their diagnostic fee was $100.00 and that got dropped if you did the repairs and their service and prices were WAY more reasonable! This is a Chevy, NOT a Cadillac! Why is Byers so expensive? Needless to say, they charged me $135.00 to fix my horn which they did without replacing any parts and they said it’s possible it could stop working again since they didn’t replace the switch. They should’ve replaced the switch for the $135.00 cost they charged me to fix it! Also, the coolant leak they fixed by trimming my upper radiator hose and they charged me the same $135.00 for that! What a ripoff! Needless to say, I will never be back at Byers for the prices they charge! Absolutely ridiculous!"

"Just purchased a Silverado from Alex, it was an awesome experience. He had lots of upgrade info and really took his time while we explored multiple options. He respected us as customers and we felt appreciated and valued. Selection is extensive and the pricing is very reasonable. Got an extremely fair deal on my Honda Crosstour trade. 46 days and trade is not paid off!!! Customer service miss!!!!"

"Probably my worst car buying experience so far. Was in the dealership for 4 hours to purchase the car. Took 2 months to get the loan and title. Bank kept saying it was on the dealership and every time I called the dealership they said they would get back with me. They never did. Took me constantly calling them to finally get a response. They had me fill out the wrong contract. Had to make a special trip back to make a new contract to submit to the bank. Byers didn't tell me I had to free oil changes when I purchased the vehicle another dealership did. Service business hours are horrible. An hour to hour and half for an oil change is ridiculous. Worst waiting room I've been in. No free drinks but water. No free snacks. Just vending machines. Small magazine selection. Going to use my free oil changes and never come back"