Support EXP
836 East Franklin Street, Centerville, OH 45459
Hours open
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
Closed
Sunday:
Closed
Photos
Location & Phone number
About the Business
Support EXP is a CX platform and strategic partner located at 836 East Franklin Street in Centerville, Ohio. We work with banks and credit unions to provide the customer insights necessary to enhance and maintain their customer experience across all touchpoints in the business. Our Insight Builder CX platform offers visibility into the impact of each customer touchpoint, helping to target and resolve customer friction. By utilizing customer feedback, we help equip your team to deliver experiences that foster customer loyalty and improve bottom-line results.
Our clients regularly outperform industry benchmarks within the first year of implementation, with client net promoter scores (NPS) exceeding industry averages by up to 140%. We work closely with our clients to provide guidance and support, ensuring they overcome obstacles and achieve their desired outcomes. Our focus is on delivering results, and our clients' achievements speak volumes about the effectiveness of our solutions.
Neighborhood credit unions are becoming "Better Together" at serving their members, as shown in case studies like MyUSA Credit Union's collaboration with another Ohio credit union. Through the use of Support EXP solutions, credit unions like Barksdale have risen to the top of Forbes' Best-in-State Survey, showcasing their commitment to member satisfaction.
We offer services such as real-time customer feedback surveys, mystery shopping programs, and peer-to-peer surveys to help institutions foster a customer-focused culture. With 25 years of financial institution CX expertise, we provide a wealth of resources to assist with data translation, alert management, research projects, and more. Join us at Support EXP to elevate your customer experience and drive growth through exceptional service.
Reviews
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