Reineke Ford of Tiffin

"I would like to share a story about what happened to me on April 6th. I apologize it’s a long story. My truck broke down in Kentucky on the way home from a business trip which left me stranded 4.5 hrs from home. I had my truck towed to the nearest Ford dealership to have it looked at. After being informed that the KY dealership would not be able to look at it for several days I explored all options on how to get home and after exhausting all options thankfully my dad was able to come get me while leaving my truck in KY. After a week of no action on my truck I thankfully took my dads advice and contacted Tiffin Ford to fill them in on my situation. Brad advised me to get a hold of the service advisor Rhonda. Rhonda helped me get my truck towed from KY to Tiffin on a Saturday after my original towing contract went south and had a technician ready to work on it first thing Monday morning. The issue was diagnosed within a couple hours and the part was put on order. After confirming the new part fixed the issue, Rhonda had a driver drop my truck off at my workplace. She also included a pre-addressed envelope to turn my tow bill into ford since the part was still covered under warranty. Rhonda’s communication and willingness to help was truly appreciated and she was always so cheerful while speaking on the phone. I truly appreciate how she turned a negative situation into a positive experience."

"I purchased a mustang here on Memorial Day weekend 2020. My sales person was Gary Scherger and I can saw without a doubt this was the best experience I have ever had buying a car. I already knew what car I came to look at and asked about it within minutes I had been given all the information about the car and the keys to go for a test drive. My test drive was alone which was very nice so I had the chance to make a non pushed decision on how I felt about the vehicle. The car was for lack of better words perfect for a used car. Once returning to the dealership I was greeted at the door by Gary and I was upfront with him on exactly what I was looking for financing wise and how many times they were allowed to pull my credit for a loan. They were busy and short staffed due to COVID so I did have to wait around for the results of financing (this was not a problem I was in no hurry). Gary him self was very straight forward and not pushy in anyway on getting me to buy this car which is one of the reasons this was the best experience I’ve ever had. Once the approval came in for vehicle loan Gary cane and found me and let me know it and gave me all the details of the loan. Now since it was a holiday weekend and a Saturday to boot my bank was closed and I was trading in a car that still had a small loan on it so we couldn’t get payoff info and stuff and I would have to cone back Tuesday after the banks opened to sign the deal. They did however write up a contract for me a so called “test drive agreement” so I may have the car to drive until Tuesday. It’s was the nicest gesture to be given so that I could drive my car for a few day’s and not have to say I bought a car but not have it. As for my trade in they did give me a higher than normal trade in value and I was rather shocked had I gone to a particular ford dealership around the findlay area they wouldn’t have gave me near as much as the ford in tiffin did. Without a doubt I will consider tiffin ford family and will only do business with them from here on out. Great attitude and proper non pushy sales employees goes a long way in making a reputation for your self. I will recommend anyone looking for a ford vehicle to come here. Thanks tiffin ford"

"My husband and I leased a Lincoln Corsair and purchased an Aviator with the assistance of Stephen. We had some challenging and unique logistical hurdles to overcome, that the whole team handled with absolute ease and care. Previous to working with Stephen and the Reineke team we had visited 3 other dealerships and I can say that their was no comparison in the experience between Reineke and the others. The process was so transparent and I felt at ease and confident in the integrity of the people I was working with. Stephen was very good at truly listening and understanding his customer and our needs both long and short term. He is very adept at reading the cues of others and can shift his style to give each customer their personal best and most comfortable experience. That is a true talent! He has been very proactive in making sure we are happy with the vehicles after purchase and that we are able to utilize all the great features as well. Amanda in finance also did a great job and was very detailed, accommodating, flexible and kind. You can tell this team stands behind the quality of the product they are selling and want to do their best work for their customers."

"They are always good about helping as much as possible! When I get my car serviced they will take me home if I cannot wait or do their best to set me up with a nice loaner car! They have picked my car up and delivered it back to be at times! Always friendly service!"

"Mark Tooley was my salesman and was beyond amazing. He was able to get me into a car that I loved and that was within my price range for having no credit at all and having a cosigner with terrible credit. Everyone I encountered at Tiffin Ford were caring, knowledgeable and completely friendly. One of the best experiences I've ever had at a car dealership."