CVS

"A long, hard fight to speak to a pharmacist. They do absolutely everything they can to get rid of you via apps, etc. Horrible."

"Can’t bother to leave a message on an answering machine when they’re closed during normal hours. I have two sick parents that can’t leave the house right now. Mom tried calling several times but had been put on hold for 20-30 minutes each time with no answer. I drove 30 minutes into town to get their prescriptions and to figure out what was going on. Walked up to a hand written note on the door saying the pharmacy would be closed for the weekend. If you don’t have enough staff to run a reliable pharmacy, then you should close. I wish I could say this is the only time this has happened."

"Horrible experience today at this Pharmacy. I went in to pick up my prescriptions after leaving the Dr's office. The pharmacy staff was aggressively rude and condescending after I asked if they could expedite my prescriptions. They laughed at me and humiliated me in front of others in the pharmacy. The other pharmacy staff members then joined in to further heckle and humiliate me. Don’t make the same mistake I did by going here and assuming that you'll be treated like a human being that is not feeling 100% and needs a compassionate pharmacist to help you recover. I’ve transferred my prescriptions to a non-CVS pharmacy and hope to be treated better there. I’ll never set foot in the Chesterland CVS again after today’s terrible experience with their pharmacy “staff”."

"Awful experience. The pharmacist was extremely rude and refused to help. Alexis boyen went to great strides to make the experience even more disappointing. Prescriptions were 3 days out even though they said it be ready in a half hour. Maybe they should figure out how to help customers or just close. Their superior (Annette moon) was less helpful. Great work cvs can I give less then 1 star?"

"I went to pick up a prescription last night for my Mom. I arrived at 7:10pm and waited in line for over 20 minutes (with four others behind me) while the pharmacist was having a social conversation with another customer. (The pharmacist gave "looks" indicating she was clearly not going to be interrupted.) I was then curtly told the prescription was not in their system. I called the doctor's office this morning and they assured me it had been called in yesterday; in the meantime, my Mom told me she hasn't received a call saying the prescription is 'ready for pickup', so I'm not confident it's there and don't want to waste a trip to be treated rudely again. Now, I've been on hold for more than 15 minutes waiting for a pharmacist to get status on the new prescription because you can't get automated status without the Rx #. If they say it's not in their system, I will call the doctor's office and ask to have it resent to a different pharmacy. I changed to this location about two years ago after a management change at another location which reduced customer service to less than nothing. The same thing appears to have happened here now. I feel sorry for CVS employees. Clearly, they are not being treated as valued staff. As a customer, I'm not being treated like a valued customer either. Very frustrating. I'm pretty much done with CVS."