Kroger Pharmacy

"I have never had issues with Kroger pharmacy. My prescriptions are always on time unless I run out of refills. As for the 1-130 lunch break...most pharmacies are doing this. If you know this then plan your time accordingly. It's not that difficult. They are open until 8 or 9 in the evening. Most places have to make do with short staffing these days. I gave a 4 because I don't believe in 5's because no one is perfect."

"Why I hate Kroger in Waterville, Ohio! Unfortunately living in a small town we only have one local grocery store. The Waterville Kroger is NOT customer friendly. First may I say that literally every time I go there the aisles have stocking carts in them and the employees don’t move to let you get to the products. Customers shouldn’t have to weave around stocking carts to grocery shop. Now I don’t tend to complain without at least suggesting how to better the customers experience. Why don’t they stock shelves at night or after closing time? I’m not sure if all the Kroger stores do this, but the Waterville closes its pharmacy from 1-1:30 for lunch. This does not make it convenient for their customers. I pulled up to the window with 7 minutes before their designated lunch time with only one car ahead of me who was being waited on. It took her 7 minutes to get her prescription. When I maneuvered my car to the window the shade was already closed. Again I don’t complain without offering suggestions. Why don’t the pharmacist and techs. alter their breaks to make it more convenient for the customer? Or perhaps, they can change the close sign 10 minutes before they actually close so customers know that they are not taking anyone else before lunch. The best customer friendly idea would be to change the close sign but finish waiting on the few customers that were already inline before 1. I don’t think that is too hard to ask Kroger. I hate the Kroger in Waterville, Ohio. We really need another competitive store!"

"Long wait times. You can’t talk to anyone in th pharmacy if you call."

"Kroger in Swanton has always met my expectations. Always helpful, friendly. Never a problem. I truly don't understand the negativity. Best place. Best care. Do not care to go anyplace else"

"They deserve less than one star. I take medications that you are not allowed to miss one dose. More times than I can count on two hands, have I been told my refills are not ready because “Emergency orders take precedent over refills.” I have called Kroger Pharmacy to make sure my prescriptions are ready only to arrive at the store and be told they are not ready. Today, I was told that although I attempted refill days ago, my prescription is not ready, even though I received an email stating it was ready for pick-up. Tonight, I will be unable to take my medication and the side effects from missing a dose are mine to deal with, as Kroger Pharmacy staff could not care less. Interaction with Kroger Pharmacy staff varies, they are not rude in person, but they will certainly argue with you on the phone. The current population of Waterville is about 5,950. I find it difficult to believe that a company as large as Kroger would be unprepared to effectively support a community this size. I switched pharmacies to Kroger due to location and convenience, however, it is not at all convenient. If you have medications that must be taken daily, I suggest you look for another pharmacy."