Kroger Pharmacy 113 East Airport Highway, Swanton, OH 43558

"Pharmacist wasn't friendly...maybe stressed."

"Pharm in a constant state of change. You get to know them and they disappear . Pharmacists are different every time I’m up there. Been a customer for over 15 years. The latest screw up was only providing a 30 day supply when the Dr clearly indicated a 90 day supply on the scrip. Had to question the Tech to get him to check the scrip. There was supply in stock but the pharm had to follow the proper procedure for dispensing causing me to have to come back to pick up. This was for a subsistent medication I have used for years. I’m starting to loose faith in this units ability to dispense medications quickly and accurately. The embedded procedures need to be revised ac the Techs have to do too many tasks on several computer terminals to be efficient. The system for storing filled scrips(most coming in filled off site) is archaic at best and causes many lost time searches that negatively effects thru-up."

"Will not go back to here anymore. Only picked up two prescriptions and very expensive. Not their fault my insurance doesn’t cover much if not anything. I told them I’d pay out of pocket and I can pick up the next day. So I had called the next day to let them know my dr wanted me on something else and needed the order canceled because I won’t be picking it up. (Really felt bad.) So when I called, a lady answered and I believe her name was Dana? Very rude! Everyone there was friendly on phone, but her. I personally feel this place is more business than caring for patients."

"Went to pick up my prescriptions that I ordered yesterday and scheduled for pick up today. One was ready, the other wasn't. They claim one of them wasn't due until tomorrow. I was told that since I was out of the one not filled, I could wait and they would fill it. I don't understand how they are due to be filledon different days when I originally got them filled on the same day."

"I recently had my prescription for an injectable filled by Kroger. My initial call to lay out details was met with little help. After it was filled, it hung on a rack when it specifically states, "keep refrigerated". This was known when I first handedly saw the staff remove it from a hook .After t he at I called to bring it to the attention of the pharmacist on duty, he seemed clueless as to what it was and how to handle it. My 2 stars are for easy access."