Job-Rite Pools & Spas

"If I were able to give a higher number of stars, I wouldn't hesitate. I am a novice inground pool owner in 2022, and had a lot to learn about chemicals needed and the upkeep it would take to keep my pool water clear and clean. I am fairly new to the area, so I didn't know of Job-Rite, and therfore visited the only local pool store I was aware of. This organization, just a few short miles from Job-Rite and rhyming with White House, was purely transactional in nature. There was high interest in selling chemicals, but little interest demonstrated in developing an ongoing business relationship. Whenver I showed up asking for expert advice, they'd sell me a number of items, and didn't explain the reasons for each. When asked if everything they sold me would work, the answer of "Let's hope so" didn't leave me with a great deal of confidence. I suppose due to their size, they feel this is "customer service." After one very difficult day and 3 trips to their store with no resolution, just sullen attitudes, I said that's it. An employee in their store did me the best favor ever...told me to go to Job-Rite. I went there immediately, and found my forever pool supplier/educator relationship. Kim and her staff were very helpful, knowledgeable, and patient. Kim took her time to educate me, and ensured I had everything I needed to correct the issues I was having with cloudy water, algae, etc. Not only did they test my water and provide all the paperwork to educate me, when Kim noted my confusion and hesitancy, she took the time to number each step, and each product container so I wouldn't get home and be further frustrated. Before I left that first day, she reviewed it with me multiple times and even provided me with a phone number to call for after hours! Who does that???? She also asked that when I return, to please provide pictures of all equipment (heater, chlorinator, pump, etc) so they would know as much about my system and setup as possible to ensure 100% best advice. I visited the store for weekly water testing, receiving more excellent advice and education. Based on Kim and staff's thorough knowledge, patience and professionalism, my pool has since been remarkable...crystal clear water, chemicals testing at appropriate levels, etc. I am confident I would NEVER have received this much time, customer service, and knowledge from their alleged "competitor" a couple of miles down the road. I can say with certainty their competitor's employees are the best salespeople for Job-Rite. I am forever grateful to Kim and her team, and will go nowhere else for my pool needs! I have a neighbor who recently put in an above ground pool and highly recommended they go to Job-Rite for their pool needs when they initially indicated they would go to the large box store. Why spend so much money on your pool/spa/hot tub, etc. and then go to the larger company who apparently cares only about the immediate transaction, versus Job-Rite who understands positive interactions, long-term business relationships and customer service after being in business for over 60 years. You will have a much better experience. Additionally, your family and your pool/spa will be well protected!"

"Now, this pool was purchased by my mom and is my mom's pool. I was there to pick up the pool. Kim and her staff were friendly and provided us with so much information. Kim told us everything we needed to know. She was straight forward and thorough. She went as far as showing us HOW to put our pump together and she was so straight up with us about EVERYTHING. In the end, she put our pump together for us! If you are going to claim to know everything or purchase parts or chemicals online don't come here! My experience here was educational and pleasant. She made our appointment for after the store closed but we were a private appointment and she went over everything for 3 hours and answered any and all of our questions. Will definitely be utilizing this facility going forward. If any of my friends or family asks where they should go to get their pools and equipment I will be recommending job-rite. Thanks guys!"

"I purchased my hot tub from Kim about 10 years ago. I’ve continued to buy my chemicals there as they are always helpful with a water test when needed. Prices are reasonable and products are always in stock. They are always busy, but attentive to your needs. Many repeat customers come in for their expert advice. The staff spends time with each customer as needed to answer questions for their specific need. I’ve never felt that they were too busy for me. I recently had a pretty major issue with my hot tub that was fixed by the end of the day. On a Saturday!! When I explained the issue, Matt jumped to action. He was very thorough explaining what I needed to know to prevent the problem from getting worse and then followed through with a plan. The very nice service man, Abe, came over as promised a few hours later. This all started around 2pm and Abe had things back in order by 6:00. Amazing service!! It may have been lucky timing BUT, they didn’t have to go this far above and beyond. They are a professional, kind, and courteous local business with proven customer loyalty. I’m happy to support this local family owned business in Green."

"Update, I Purchased this spa 4 years ago from Job Rite pools and spa. I recently had a leak in the spa and called Kim. She had one of her field technicians (Abe) at the house the very next day to see what was wrong. They discovered the frog housing had cracked and ordered a replacement and had it installed within a few days. This Spa is back in service with no leaks. Everything was covered under the manufactures warranty.Kudos to Kim and her staff for excellent service !! I recently purchased a Caldera Cantabria Spa from Job Rite Pools & Spa. I researched several major Brands & Models. I also wet tested them at several stores, I highly recommend anyone planning to purchase a spa to wet test them to help make your selection. Kim was very knowledgeable, patient and helpful in showing me the different features of each model. I had my delivered on an elevated deck and Kim explained that she has delivered many Tubs with a Crane. Kenny, the service manager was there to make sure everything was done correct. This is my first hot tub. Kenny is excellent and very patient and will walk you through all the steps of operating & maintaining a hot tub.They did a great job getting it set in the right location. They had the Tub connected and filled in less than 2 hours. They also offer water testing for Free for the life of the Spa. Each time I have brought in a sample, they explain the results and what I need to do to get the water chemistry corrected. Job-Rite Pool & Spas is an excellent business, It's a family business that is over 50 years old & you always get to deal with the same person. Not like the big box dealers that have lots of staff turnover. I highly recommend Job-Rite Pool & Spas. John"

"A year out from a spa purchase from Job Rite and I still feel that they deserve a 5/5 rating without question. From the initial shopping experience with the owner and her sales staff it has been a pleasure from a customer service perspective. They helped me pick the right spa, came to my house to personally talk about the best placement, and every aspect of the installation. They referred me to a local electrician who did excellent work quickly, and who I later used for a different job which also went well. Pricing was exactly what I expected it to be. After the installation they came to the house to personally go thru use and maintenance. Over the past year I have made repeated trips to the store for the included monthly water tests in the lab. I also go back for advice and chemicals. The chemical costs have been better than the price on Amazon the last time I checked. They have never hassled me or given me attitude any time I have been in the physical store. Their service is commendable. The product has had no issues - Marquis spa. The owner has several younger employees who work there, and each has been friendly and knowledgeable. The first time I walked in I was given personal attention for about forty five minutes during which I bombarded him with question that he knew answers to immediately. I recommend this store without hesitation, and it is no wonder why they have been a successful small local business for decades (website states since 1959)."