Waters Edge Pools

"Spring 2023 These people are the worst of the worst. All they are interested in doing is building new pools....no real follow up service......and to customers they have had for over 10+ years. Our replacement liner cost over $5,000 and was NEVER installed correctly. They came out to fix it a few times and offered nothing but excuses......no accountability. The last time I talked to the owner, he said, "your pool is a disaster!" No kidding. Total Incompetence. They promised several times to close the pool down last year and never came......again! Terrible service and no follow up. I wouldn't trust them to put the water in your pool. That's why they're called "Waters Edge".....they would miss!"

"Charged $510 for 1.5 hour pool closing! I called early to get on the schedule as typically closings build up quickly. I called Waters Edge 7/23/2022 at 10:23 am to schedule a closing. I was told that I was one of the firsts on the closing schedule so could choose what dates I wanted to close. I chose the last week of August/beginning of September. I also inquired as to how much the closing would be and was "quoted" $75 per hour per person and she did not know whether there would be one or two people sent out but it shouldn’t be over $325 or so to close, which is pretty conventional from the past. After no one came the second week of September, I called on 9/12/2022 at 11:53am to see if was still on the schedule. I was advised that my order was on a work truck and yes I was still scheduled. Mind you that now that I have been chlorinating and keeping the pool running another week. When the owner called, I was fed a spiel of hard times and cost increases for this company but understand this, we all are in hard times and the dependency and expectation to close the pool and waiting on this company incurred additional expenses for me as well to maintain a pool that is idle. In the mean time I ordered an undercover for my pool and called back to advise I did not need them to put the cover on, thinking this should save time and cost. When there was again a no show for the 3rd week in September, (again maintaining an idle pool), I called again and left a message asking if they were going to close my pool or if I should find someone else to close. Again I received, no reply. On 9/22/2022 they came to close the pool while I was not home. No advance notice, calls or communication to lower the water level, prep the pool, nada. When I got home and noticed the pool was closed I called to ask for an invoice but was told the billing person was not available but she would be sending it out within the day. I received a $510 invoice in the mail on 10/8/2022 and freaked out! I wanted an explanation on why this was so much for 1.5 hours of work and called to ask for someone to call me back. The owner Steve called me back at 7:40 am 10/11 and I was abruptly told that their hourly rate is $145 an hour per person and the two workers they sent stood around twiddling their thumbs until the water level was dropped. If I had known when they were coming I could have dropped the level, but again no communication whatsoever. He also complained that his costs have increased for everything including putting in $1000 a week in his trucks for gas. Well my costs had increased too due to the negligence of a late pool closing and to boot $510 ($435 labor, $75 for chems) for 1.5 hours is absurd! I have obtained estimates from other companies and even the highest is $100 less and that’s with putting on the cover, all inclusive! When I told Steve that I was quoted the $75 per hour charge, he said “the people in the office don’t know what to quote", and that he is in the field and their rate is $145 per person per hour and if he asked them if they quoted this amount they would say, “I didn’t say that” so really it’s my word against theirs and I am stuck with paying $510 for a simple closing! Why in the hell would you have someone in the front office, scheduling services and not knowing what your hourly rate is? There is no customer loyalty anymore anywhere. Next time I will know to obtain a quote in writing even if it’s with a company that I used to trust."

"Water's Edge did a fantastic job installing our beautiful pool. Steve and his crew were great to work with and executed our vision for the new pool. The quality of their work is top-notch and they went above and beyond to give us the pool of our dreams!"

"Waters Edge installed the liner in our pool in September of last year for the previous owners while their house was for sale. We moved in October. The pool has never been used since the liner was put in. This year after opening the pool we can’t keep the water level up. It went down 4 inches in one day. We called Waters Edge & explained the situation. No one came. After 2 more calls they said they were too busy. I asked for the owner to call. When he did he started off with “I’M the owner & I want to hear what you have to say!” We told him the issue & he said it wasn’t their problem, that I better NEVER call his office again & with my attitude he was NEVER coming to work on this pool. When I asked if he guarantees his work he quickly said goodbye & hung up on me. He was not only extremely unprofessional but threatened me during the phone call!"

"My family worked with Steve at Waters Edge Pools last summer to replace our vinyl pool liner. The job ended up horribly and the contract which was written up provided us no way to fix any of the problems which he created. First, the pool was measured incorrectly and so the liner was too small. The liner was not replaced until months after the agreed upon date, even after payment. The cut out for the pool stairs was sealed incorrectly. The light which was replaced is now holding water IN THE LIGHT. The skimmer plate was installed in the wrong size. The pool leaked immediately, resulting in ballooning and the liner detaching from the pool walls. We spent $5000 on the liner and installation and probably another $1000 in water at least. We did not get to use our pool at all and Steve would do nothing to help us or to take responsibility for his screw ups. He would not fix his shoddy work and did not care about my family or the value of our home, our time, or our hard earned money. About 10 years ago my family replaced our pool liner by ourselves, and the liner lasted very well with no leaks. If two adults and two children with no pool experience can install a liner correctly, why can these "pool experts" not? In my opinion, this man stole from my family. He is a thief. My family and I will replace our pool liner, by ourselves, correctly this year. Avoid this business like the plague."