Best-One Tire & Service of Bryan

"Recently while driving in fog and rain from Central Illinois to Ohio my car was waylaid by a "monster" pothole in Indiana on I-80/90 eastbound between the 125 & 130 mile markers. The tire monitor system showed 0 psi on the left front and average pressures on the other 3. I managed to nurse the car at 45 mph some 60 miles to the OH toll gate where the attendant kindly parked me safely and called for a flatbed tow. The driver John, from Hutch's Towing advised me that he'd take me to a motel where I needed to arrange to replace the LF tire the next day. I called Hutch's dispatch for a second tow to Best One Tire in Bryan per John's advice and Daisy F. began to search for a new tire when my car arrived that afternoon. John from Hutch's brought me and my car to Best One Tire of Bryan that afternoon. However he noticed (in the daylight) that there was a "bulge" on my LR tire and the staff at Best One offered no hope that tire would make it to Cleveland w/o failure. Daisy dug into my situation and, once she found the correct size of the Pirellis (we'd mistook the series as a "40" instead of a "45" in the dark and fog) she found 2 new OEM correct tires and set up a mid-afternoon install once the distributor delivered the new tires. My daughter-in-law drove to Bryan from my son's home in Waterville where I spent the night with family and back next day before Best One Tire closed at 5 p.m. I made it home without further incident but vow not to drive the Indiana toll road without daylight! I hit 2 other potholes after the "monster" one so I'm not a fan of Indiana's highway maintenance. Needless to say this was a harrowing experience but once Best One Tire & Service was helping things got back to "normal". I'm very grateful for their knowledge and customer accommodation so that I didn't need to risk taking any unwise chances."

"My fiance took his tire in to have the valve stem repaired. Once the stem was repaired and the sensor, he was told the tire couldn't be repaired. I understand that the business had an expense in the original valve stem replacement, BUT I've worked retail most of my life, and in no situation would I have EVER accepted payment when the job could not be completed, so that the customer's vehicle was safe to drive. Bad form Best One. You had the perfect opportunity to have a customer for life, and now you just have bad press via word of mouth. I will NEVER recommend your business to any of my friends, family, or customers."

"I get that employees are allowed to retaliate to rude customers, but I think it’s important to teach your employees that ripping up EFS checks is like ripping actual money, and it takes days/weeks to correct getting that money back into the account, especially hundreds of dollars. Maybe the manager or whoever’s in charge needs to run a course on that, just a suggestion."

"super wonderful people. they have serviced our mercedeses since we've moved here and they are super kind and gracious. they really helped me out with honoring a warranty they could have been strict about and I appreciate it. such good people I hope they all continue to thrive and grow their business!"

"So I just had an alignment done yesterday, it took them 5 hours and I had to use the company death trap (truck). There were cobwebs in the cab and would not drive straight. I’d expect more from a car place’s own vehicle. But for my wait….my car still pulls very hard….after an alignment. Probably won’t ever go to best one again."