Verizon

"Went there for a phone trade in so far the sales guy was ok. The next day came there assuming I can drop my phone back for return as there was no instructions given. So when I went there the lady just told me to wait for the box that's mailed if not I can call customer service. Unfortunately no one answered. So frustrating that when we were there none of them gave the option that we can send it thru ups the fact that I'm already in the store. Now got an email that if not returned on specific date the amount of the trade in will be adjusted! How the heck the people in this store don't have knowledge on returns! This is UNACCEPTABLE!"

"I never like to leave a one star review but in this situation I have to. I came in the store to pick up my online order which doesn’t take long at all and I understand that the store was busy but the employee (didn’t even introduce her name) that was helping me out seems to be very irritated and unprofessional. In addition, the next day I came back to turn in my old phone two hours before the store closed, I got the same woman that was helping me out the day before. There were 2 people ahead of me in line and we were waiting patiently. When it got to our turn, the employee was rushing everything and I can tell that she was very irritated. I’m sorry that the store was busy but that’s not my fault. If you’re going to take your frustration out on the customer(s), then I believe this is not the job for you. Anyway, turning in my old phone shouldn’t take that long at all but she did it in about a min or two and she was rushing through the whole process. I can see in her face that she was irritated and didn’t want to help."

"My grandmother went in to get assistance with her phone today and had the worst customer service. She got to the door a minute early and didn’t realize she did and was told by a coworker she had to wait 1 minute since they weren’t open when it was below 30 degrees out. I’m sorry but if you can open the door to let someone know they are a minute too early then you can open it a minute early to avoid her standing in the cold because of your laziness. When she was let into the store she said only one person was helping customers having others wait while everyone else ran to the back. When she was helped she said the guy that helped her which she didn’t know his name but said he was tall heavier set with dark hair and glasses was rude and just told her to call a number and sent her on her way. I’m sorry but I use to work at a Verizon store a little while back and I would never treat anyone like that. You could have helped her file insurance on her phone or maybe even talked about new phone options instead of sending her away. I understand it was under my account but a simple phone call could have fixed that. If he would have talked to her about an upgrade she would have done it but the guy cared less and sent her away. From what I have read from the other reviews as well it seems as if the employees at this store only care about commission and not about taking care of their customers like customer service representatives should. I’m very disappointed in the service she received here. I tried to call and express my concerns and of course can’t reach the store so hopefully the right people see this."

"Purchased 2 new business lines. Was offered free phone with new line and then another after trade in done. Also I requested several times to not add insurance or cloud storage. Long story short I am being charged fully for all new lines and insurance was added to all. Completely shady slick sales stuff. It was more important for the sales lady to hit her sales quota numbers than to be honest with us. Likely returning all devices and going to another store after 30 days processing the returns."