JCPenney

"My siblings and I came in for pictures on 11/18/23. We ordered digital pictures so that we could get them printed and have them ready to pass out to family on Thanksgiving. I called on 11/19/23 there was no pictures in my inbox. The guy said it was sent to the wrong email address. I gave him the cord email address again. He said we would have pictures within 48 hours or we can talk about a discount if not received. Here it is 11/24/23, after Thanksgiving and we still have no pictures! I called the store and Payton said give it 48 more hours. Then I said that doesn’t work for me because the pictures were for Thanksgiving. She said well we don’t do refunds but you all can come back in for a reshoot. I explained to her that I live out of town and that was not possible. She said I would have to talk to the manager because they don’t give refunds or discounts for an inconvenience. JC Penny’s took our pictures and our money. We got nothing in return. This totally defeated the purpose of taking pictures."

"I found allot of good retailers sold here lately. Also some very unique items that can be seasonal you can only find @ Jc penny. I'd have to say it's costly at this store but the atmosphere is great. Employees are helpful & organized."

"It might have been all right except for when it was time to check out the lady on the register that became available when it was my turn moved away I would have been next wit her...so I had to stand and wait for another register to become available ..once the other register became available, then she got back on the register and waited on the person behind me...that made me feel some kind of way...and it was real obvious on her part☹️"

"Just went to penny's the other day and got some great sales. However, I lost my car keys to a new car somewhere in the store and only realized it near closing time. An associate helped me look for the keys but to no avail. I came back the next morning to see if my keys had been found. The greeter at the store, Mrs. Margo, helped me retrace my steps but still no keys. She took my name and number just in case they were returned to the front. Just before leaving she inquired about the keys from one more associate. Then, coming back from the back of the store were my keys in hand. Thanks again Mrs. Margo!! I will definitely return to this location."

"This experience is a bit overdo, initially I told myself to just let it go I won’t bother again. However, since we are about a month after Christmas, which is what I was holding onto the earrings I purchased back around August as gifts, the pair I had to exchange 3 times, lost a stone in just a month of wear… I’d purchased fine stud, fine hoop, and cheaper 925, 3 pairs total. The hoops had diamonds and it was the hoops that I had to return 3 separate times all within about a weeks time. I initially ordered the pairs as a same day pickup with their website, and picked them up the same day… no online only products no shipping, just thought I’d be able to skip the excessive line at the regular checkout. Initially I was happy with my method, seemingly efficient, it wasn’t until I finished up my errands that day and took some pics, to get a family members opinion, and realized a missing stone. Considering the retail value of the hoops we’re the most expensive of the 3 at 124.99 I expected all of my diamonds to be present. The very next day I brought them back and couldn’t after waiting in line up front I was then narcissistically ordered, “You’d have to exchange them with the jewelry counter where you originally purchased them”… except I didn’t purchase them with the jewelry counter I picked them up in the back as a same day pickup. Ok so onto the jewelry counter, nobody was at the counter but I eventually flagged down a woman. I explained what had happened the day prior and that I hadn’t realized the mishap until later in the evening, I’d even called customer support to make sure I’d be able to exchange the product in store the following day. Initially a wall was put up, the woman at the jewelry counter objected to my exchange and put words in my mouth as if I told her I wanted to return the item entirely. I then explained more thoroughly I didn’t intend on returning my product, I just didn’t want a defective product. Then it turned into not being able to return online items… again not returning and not an online product, there were plenty others on the shelf so there was no issue with inventory. I further pressed I was sold a defective pair of fine earrings in store, finally she accepted my, at this point, plea for reconciliation. I felt awkward after she finished the seemingly lengthy exchange process, so I’d tried some small talk to convey that everything was cool and was interested in a red colored stone (school color of family member). I was warded off because I inquired about price points. Finally after being emotionally tossed around like a rag doll I got the heck out of there because I was now running late for work. The agony didn’t stop there, again I get home and come to find out I was given the exact same pair of earrings back, I know this for one the same stone was missing (obvious) and secondly I’d also moved the sticker that was on one of the hoops itself under the cushion when I took pictures for the family members opinion. So again I’d returned to the store but I wasn’t going to take no for an answer and I surely wasn’t going to get stuck waiting for nearly 2 hours for the same outcome. I’d brought both my receipts and had my time stamped initial photo at the ready. I didn’t bother flagging down someone to get to the jewelry counter since once again nobody was available, I’d inspected a replica pair on the the shelf then brought the new pair to the front I quickly explained my situation to the cashier and was justified to just swap the pair since I’d already had proof of an exchange and old product. Finally I got them but then realized a few days later I had no points, all my points were forfeited as a return after submitting my receipts online. Customer sup. said they’d have to be redeemed in store. Good lord I was at my wits end but I thought how hard would it be to redeem point with proof… a supervisor at the jewelry counter “assisted” me. I plainly stated I needed to redeem my points in store because of the following and he responded with, “I can only redeem your points if you make a purchase today”…"