Lane Bryant

"I came in to make an online return today after measuring myself incorrectly. Amyia not only helped me with my return, but proceeded to help me get fitted for my correct size and pulled several options for me so I could select the best for myself. Thank you so much for the great customer service!"

"First time there yesterday! Let me tell you! The service was SPOT ON! I was so nervous about finding the right bra after having my daughter few months ago! With a new baby comes a new body and new complexes! I have been searching for bras that fit me great! I came here and MS. Jamaica gave me the most perfect service I’d ever had! She helped me find my size and checked on me while in the fitting room and was so friendly she gave me some good advice and helped me choose the right bras for me!"

"I''m giving this store 1 star because Google would not accept my review without at least 1 star highlighted. I am thoroughly upset with the way this store handled the pick up of my order. I placed my order online at LaneBryant.com and took advantage of having the order delivered to the store for pick-up. As the consumer, once notified that my order was ready for pick-up (shipped in multiple packages as indicated by the multiple "shipped" emails prior to getting the "ready for pickup" email), I went to the store for pickup. The associate/manager, Jamaica Hill, had difficulty obtaining all of my packages and there seemed to be no indication that my order had shipped in multiple packages, even though I received emails on my end of such. Why this isn't communicated to the store is beyond me, or is it? My order contained 5 items. There were only 3 located. The last package was never able to be found. Jamaica Hill indicated that she checked every place she had available to her and could not find my last package. She called customer service, who verified the package had been received by the store, but issued me a refund because the store could not find the package. Initially, I thought, "things happen" and I was taking in all of Jamaica Hill's excuses as to how this could happen. She was clueless, but continued to offer excuses in an attempt to increase my understanding. Having a history in retail, the situation did not sit well with me. I left the store, (after returning an additional item from the order, just because I really didn't need it and why keep it when what I really wanted could not be found) and called customer service. I explained the situation and the representative was very apologetic and tried all she could to replace the order for me. I ultimately did not have the order replaced because I was so upset after learning that the person at the Rookwood Commons Store who signed for my package (the lost one) was none other than Jamaica Hill. This store has a problem with efficiency and the only people to pay the price are consumers. That's not acceptable. Of the excuses given by Jamaica Hill was it may have been given to another customer. WHY???? Where are the checks and balances? From the other reviews, it sounds like customer service is an issue at this store as well, so whether in person or online...shop and use this store at your own risk!! Very disappointing experience!!!"

"Walked in joking with the employee there and she was super nice and very helpful... She went out her way to make sure I got what I wanted.. More so needed. Didn’t catch her name but I am extremely grateful for her and the savings she allowed me to save is a great bonus. I walked in expecting to spend an arm an leg like I normally do when purchasing bras, but this time they only really had one style in my size which was good because I didn’t go broke like I intended, and I still caught a sale on the one I purchased because of the pretty employee who was working. So Thank you so much!!!!!!!"