R&B Bubble Tea And Poke Bowl

"The food is good, bubble teas are great and the atmosphere is great for hanging out and doing work. But the reason I keep coming back is because the staff are so nice. I am a hot tea drinker - most places give you one cup of tea and that's it. Extra hot water is an upcharge. At R&B not only do they serve hot tea in a pot (and it's great tea), but they come by and offer to add more hot water to your pot when it runs low. It's just a super thoughtful service touch that has made me a loyal customer."

"Coffee shop vibes meets legit poke and bubble tea cafe! I stop by this place all the time for a quick filling lunch or dinner and the occasional bubble milk tea. It's always a great experience with good customer service, fresh ingredients, and I appreciate that they have non-dairy options for the milk teas as someone who is lactose intolerant. If you frequent enough, they also have a digital frequent buyer program and coupons they'll send you thru text that makes it even more affordable even though you get a lot of food for what you pay. Great, quiet spot to take a break and dine in or take out if you're on the run or on your way to the UToledo campus."

"I've been a loyal customer at R&B since they opened, and my experience has been consistently positive. Their tea surpasses other local boba places, and the service is consistently warm in a welcoming atmosphere. The only drawback is the wait on busy nights, but it's understandable, given its proximity to the university, so I'm always patient and understanding. I've recommended this spot to multiple people and will continue to do so. R&B rocks!"

"I used to be a loyal customer of this place, they have a point system (if you buy from them a lot you get points and the points turn into credit) and the owner would lie and make up things about the point system, we had $8 credit, we wanted to use and the owner screamed at us aggressively and said there is no $8 credit, furthermore they got our order wrong which he made us pay extra for to get what we wanted, we also found hair in our poke bowls, and the salmon that they use in those poke bowls is old and discolored, we ended up having the salmon bowls and it gave us food poisoning. Wait is long. Customer service is bad. Owner is rude. The worst establishment to go too, we will never be back... as will our connected family and friends. Response to your response: I will go in point order so you can understand. 1. We had only purchased 2 drinks that came to $6.75, we had $8 store credit, which covered both the drinks. ($8 credits is from 1400 points) 2. We asked if we could use the left over of the $8 store credits to purchase a strawberry Muffin and you said no, we paid $2.50 for that. (I can post receipts if you like sir) 3. It was stated that we wanted a chocolate tea milk cap, you and your team got it wrong and you got upset and asked if it was stated, that we wanted a milk cap. (Maybe you should check your footage), also you made us pay $1 for that. (Again, I can show you receipts) 4. That poke bowl incident was sometime back, I'm just stating all of my experiences with you guys, we never brought the poke bowl back and complained. We didn't complain about getting ill either, so I don't know who's 90% poke bowl you were talking about. 5. We should have never kept giving this establishment chances, this proves it... the lies you tell. The devil is a liar, so are you."

"Vibrant atmosphere ,the Bubble tea is to die for, the baked goods are moist and delicious. I haven't had the poke bowl yet the next time I go I will. Ps had to change my review today when I went in I was ignored by the owner and one of the servers. I waited a whole ten minutes before being acknowledged. Unfortunately the taste of the bubble tea has changed not for the good. Tastes more like sugar water then what we ordered. Unfortunately this will be me and my family's last time coming here."