MOD Boutique

"I really like this company's clothing and I like that they are a small town in Ohio where my mom grew up. I want to continue supporting but the return policy is not great and I've bought two earrings now that have had a warning on the back saying "May cause cancer or reproductive harm". PLEASE STOP SELLING THESE ITEMS IN YOUR STORE AND ONLINE! I'm not going to pay to return earrings that weren't initially disclosed with those kinds of warnings. So now I'm out money again because I'm not going to wear earrings knowingly having this warning on them. I don't live nearby so I have to go by pictures of items so it's very disappointing to get a second pair of earrings with this warning that I refuse to wear and is again wasted money. Please stop selling these items that have these warnings. It's not great in general for the customer but it's even worse for the online customer."

"I was so nervous about ordering from here for the first time. My package said it was delivered but I didn’t receive it. I panicked and emailed the boutique and called my postal service. After a few days, it ended up in my mailbox. We have no way of knowing where it came from or how it got in my mailbox but I got it. The boutique was so nice and helpful with their information and assistance. My postal store in town said they called and were genuinely concerned. I will order again just for their dedication. Thank you."

"update: Two weeks later , I’m still going around with these snarky ladies. Never have i dealt with more rude people in my life. They will fight you tooth and nail just so they can say they are right . You run a business which is made successful by satisfied customers. Sooner or later this is going to come back and get you. I should have read the poor reviews . I’m really disappointed in this company. I bought 2 items.one of the items didn’t work for me. I went to the website and followed the instructions to complete the return. There’s seems to be a glitch with the website where when i complete the last step it takes me back to the original page and makes me start again. I contacted the company 3 times(amd included my phone number) and asked to speak to a live person. I just kept getting emails back on how to complete the return. Why refuse real time communication? I didn’t hear back from them until I posted on the Instagram page my challenges. What happened ? I received an email for me to call them. In the interim, i contacted my credit card company and have disputed the charges. I’m sure that the owner will send a heartfelt response here about how they are here to help. That just wasn’t the case on this occasion. I hope this serves as an opportunity for this company re-evaluate their customer service policies."

"Back in August I received the following email after making a return: Our return team recently received your items back and upon inspection found that the denim had a couple of dirt stains on them, as well as a strong perfume smell. Would you like to receive these back? Please let me know how you would like to proceed! I simply tried the clothes on and then put them right back in the package. I asked to see photos of the marks and received no reply. I also don’t wear perfume due to allergies so none of this made sense. I have never received an email like this in all of my experience with returns. I do believe that they ended up refunding or giving me store credit (I didn’t remember which). I just feel like this was an attempt to get out of giving me my refund. I have warned friends and family to stay away from this company."

"This was the worst experience I've ever had with customer service I've ever had ordering online from any boutique. I wish I would have taken the time to read the reviews before wasting so much time and money order from here. First of all everything is "hand wash", which is not listed on the website. I would have never ordered 7 shirts if I had known that they were hand wash only. After several weeks, emails, phone calls, and waiting, and I was finally able to get "some" of my money back. After the owner tried to tell me how to do laundry. I'm 43 and have been doing my laundry for many years. I don't need help there, thanks! Luckily I had only washed one of the shirts that I was unaware was hand wash only, so it obviously shrunk to the size of a dolls shirt. And yes, owner lady, I use cold water and hang dry. I was finally able to get a return label that paid $6 for and another %20 restocking fee. So when it was all said and done I paid $80 for a doll shirt and two very cheap quality earrings that I could have gotten at Walmart for half the price. Buyer beware! Shop at any other boutique and you'll be better off. With reviews in the 2/5 range, you think she would address a few things. Like be open and label that your garments are hand wash only. Seriously, come on. I am also a small business owner, and I could never imagine running a business like this with so many unhappy customers. I figure out what needs to change and change it. That's how you succeed. I hope this helps someone else. This is the first review I have ever written by the way. That's how frustrating this experience was."