AultCare

"Using your provider directory was a waste of time. Looking for a provider in NJ and 0 come up. Plenty in Canton Oh if I wanna drive there..... I went to call you but alas, you close at 5pm. NOT convenient at all. Reminder, I and my company pay a fair amount that goes up every year, for my health care. Very disappointed."

"I LOVE Aulltcare and 99% of their employees . Lady answering phone doesn't sound nice"

"Prime Time Wow how convenient reserved parking easy access. Service was very helpful in n out quickly. wheel chair ramp. Safe Thank you A happy Member of Prime Time"

"Run don't walk away from this company. With 20 years insurance background in claims their service is horrible, borders on fraud. Only insured by them several months. Have filed 4 appeals, 1 denied, 1, request for external review. If they are not settled in a positive manor and in accordance with the policy of insurance. We will file complaints with the Ohio Department of Insurance. They do not want to pay anything. AultCare provided an insurance card. They do not even follow co-pay amounts noted on the front of the card. For what it's worth, Years ago, I was asked by the Cleveland court system to be an umpire to help settle Insurance appraisal situations, so I am some what of an expert. Believe me think twice, before picking AultCare, or you will be sorry. Update 06-02-2023 Have filed 4 appeals, thus far 2 have been denied, so I requested an Independent External review for both of them. The external reviews are are their way to the Ohio Department of Insurance. The only way to change their ways, everyone needs to bury them in paper work. What an awful insurance company. Update: regarding 2 of the appeals, originally owed, per Aultcare $460.00 for 2 Primary Care Office visits, after appeals with AultCare and Cleveland Clinic, we owed $0. Response; to AultCare's response. Call customer service to be put on hold 15 to 30 minutes to get a customer service rep who has no idea what they are talking about, placed on hold again so they can get answers from someone who supposedly does. No thanks, everyone just keep filing appeals/complaints in writing to AultCare and the Department of Insurance as well."

"I have been waiting for a call back from someone who can give me details about what they allow for billable charges on my plan. The only thing I keep getting told is we can't tell a doctor how to bill and they are billing an allowable amount. Who is doing your contracts at Aultcare? No doctor should be allowed to bill $1200 for a follow up appointment and an xray. You say it's allowed, but at my plan renewal time you'll hit me with a crazy percentage increase because you are allowing a provider to bill this high. This can't be right and I would have expected my request to have this looked into further have been handled, and as of now it's not handled. Have to get pain meds authorized, my thyroid medication authorized etc and pay over $6,000 a month to have your insurance. I want answers on this and I am not getting them!"