Banfield Pet Hospital

"DO NOT GO HERE!!! These veterinarians have been scamming us for years. They keep telling us that our cats need to come in all the time for unnecessary procedures and prescriptions to medication‘s and one of the times I picked up my cat it was in the cage, conscious, terrified, wanting to get out and literally tried Bustin the cage open when we got home. one of my family members canceled two months prior and they still charged her for it putting it into collections and we have to have a lawyer to cancel it but decided to just pay the $600 as it’s not worth going to court and hiring a lawyer. Also, there are more and more videos leaking out on social media of all these veterinarians intimidating animals beware!!!"

"Been with the clinic for over a year with two dogs on plans and before not much issues, but my older dog was running out of simpiraco trio prevention and I ordered it online and the clinic denied it saying he needed a heart worm test. It’s only been a few days past the annual date and I advised them I would renew his plan right after Christmas and they still denied it. Now he will be without till after Christmas when I find him a new vet. I won’t go back to this uncaring clinic that puts profit over dogs health. I don’t recommend you choose this place either."

"Horrible experience. I get there at 730 am, front desk never greeted me just looks at me. I had 2 dogs for drop off. My little dog runs off, front desk doesn’t offer help. I race after her, get back to the counter and put the first dog on the scale. Front desk still just stares at me says bother. Then finally, asks if I’m checking in. Really? Would I be showing up when the store is still closed, weighing my dog just for fun? She then tells me I’m not on the schedule. So first YOU make a scheduling error, not me, then your front desk, I’ve never met a ruder person in my life. I wouldn’t go back if my life depended on it. And your front desk needs to be fired!"

"They did good with our cat and have good deals for yearly contracts"

"Seriously overpriced, not even that great of treatment or preventative care available. And if you are on their wellness plans, highly suggest getting rid of those. The wellness plans basically rap you into a contract without it being called a contract. If you move states and you don’t have a Banfield near you or a Petsmart near you, you still have to pay that monthly wellness plan. Otherwise they’re gonna hit you with a $5000 bill more than likely. Highly suggest instead of this location going to the Animal Care Center in Blue Ash, who is always readily available, they do their own boarding they do their own bathing they do their own vaccinations, and they sell their own preventative care at a very cheap discount. I have enjoyed the care and treatment that my dogs have received here, the staff is super knowledgeable. They’re super friendly as well, and there’s really good with dogs. I also like the fact that their lobby is massive so it’s easy to separate my dogs from all the other animals that walk in the door. This location is never readily available in the event of emergency, they’re always gonna send you to a different location that has nothing to do with Banfield, so your wellness plan. If it includes emergencies or your insurance plan includes emergencies, probably wouldn’t even cover it. ."