UH Broadview Heights Health Center 5901 East Royalton Road, Broadview Heights, OH 44147

"Worst ever. 10 mins late because of terrible signs on the campus and no help with directions inside. Then punished with “maybe we will be able to take you. You are welcome to wait and we’ll see”. Clearly they were already behind with imaging because the person ahead of me had to wait 15 mins. Poor, poor patient service. 10 mins, give me a break."

"I went to the UH Broadview Heights Hospital because I had an appointment with my neurologist. The Hospital I would guess is a new facility or one that has undergone an extensive facelift but I was impressed with the Hospitals appearance. My neurologist say I need more testing which I will do to find out what is wrong. Dr.Garret is a very caring neurologist."

"I’ve never been treated so poorly at a healthcare facility before. I called ahead to ask if they did sports physicals, as my son needed one for school. I was told yes, and upon arrival the lady who received us was super rude on top of telling me that they only take cash for sports physicals in the amount of $50, of which I was more than $20 short due to the fact that I was not told this over the phone. They would not perform his physical until they had the money because I had asked if they could do the physical while I went to withdraw the rest of the money and was told no, making me miss a second appointment I had scheduled on that day. Not even a month later, my son & I return to ask the doctor who did his sports physical to sign off on his work permit. We were told she would be in on Friday of that week & to come back then. I SPECIFICALLY ASKED if it was something she could do, as I didn’t want to waste my time like the first time. The young lady at the desk said yes. I return to this location, yet again, and waited for 15 minutes while this doctor signed off and then WHITED OUT her signature on my sons work permit, stating that she did a sports physical, not a regular physical, & he’d have to have another one done for the permit. WHY WASN’T THIS TOLD TO ME THE FIRST TWO TIMES I WENT FOR THIS PURPOSE??? I was inconvenienced several times, without apology, & still did not receive the care we were looking for. If I performed my job as inadequately as these people, I would be fired. Their extreme lack of common decency is appalling."

"I needed a Blood Test and had to wait a long time for someone to take me. The woman ahead of me said that she arrived at 1:05 pm because their lunch hour was from Noon to 1pm. No one came to the desk until 1:25pm to process her request. I was taken in about 1:35pm. Had an appointment with Dr. Taylor at 1:40pm - which I just made into his office at 1:39pm - I saw him immediately. What is wrong with the employees in the Lab - this has happened before."

"Would not recommend taking your child to this lab, very unprofessional and rude. I don’t believe they know how to handle babies what so ever. One lady had her headphones in watching something on their phone, and when approached at the front desk and seemed entirely irritated. Will not be back there."