Discount Drug Mart

"Clean, well organized and well stocked store. Large variety of all products, reasonable prices."

"We are in the process of hiring an attorney and are in discussions with local news channels on a story relating to this incident. My mother, who had an aggressive form of cancer at the time, went to this pharmacy in Cuyahoga Falls a few months ago. They mixed up my mother's prescription with another person's. My mother was supposed to receive antibiotics for an infection, but was given 150 mgs of Zoloft, which is about the maximum amount of dosage a human can receive for Zoloft. My mother had never taken Zoloft before. Upon taking it she had a severe medical reaction and was bed ridden for about 10 days, which also happened to be on her birthday. I struggle to understand how this happened. There should be safeguards in place and there weren't. Not only that, my mother's information was shared with another person without her consent, and the other person's medicine that she received was also shared with us, which represents several violations of HIPAA, in addition to the physical harm incurred by my mother. Their response was a $20 gift card for the inconvenience. They eventually raised it to $100. We declined. If you care about your loved ones, do not go here. I wonder how many times this happened to other people? There obviously are not safeguards in place to validate a person's information. There are at least two known occurrences of this, I'm hoping nobody else comes out of the woodwork. I guess we will see when the story is released on the news. Had they done the right thing and just treated us as humans it wouldn't have gotten to this. My concern is this is endemic of their business and are reducing staff, leaving them overworked and error prone. Update 12/18: The response to my rating was to call a number that was invalid. That extension does not exist. Pretty laughable that we would return to your store and re-rate your company after you almost killed my mother. How obtuse can you be?"

"The employees here are absolutely rude. Don't bother to ask a question -- you'll get your head bit off. And don't even think about looking at items on top of the glass by register one - that witch will yell at you that her register isn't open because she has too much work to do. This store is dirty, the employees are rude, and I won't even go in there anymore. My mom, I, and my brother transferred our prescriptions out of here because we don't need to get barked at for asking someone to do their job. Close this dirty store, and give us somewhere the employees aren't absolute jerks to customers"

"I've shopped at this store for 20 years, I love having a Drug Mart in our city and the selection is great. However... some of the cashiers need a course in customer service. Focusing on how to greet customers, talk to customers and not to act like it's killing you to have to ring up the items for the customer. Also move a little bit faster when ringing items up!!! It shouldn't take 15 minutes to get through the check out. :("