Discount Drug Mart

"While this is a nice Drug Mart with lots of stock, my encounters with some of the staff today have soured me from ever shopping there again. It's obvious everyone is miserable, overwhelmed, and ready to quit, but probably can't.. First off, the Pharmacy needs to get their act together. I needed to have a prescription filled, and I was told it would be over 40 minutes since "it's just the 3 of them"...okay, not the end of the world, so I called my job and told them I'd be a while, and I waited in the store.....While shopping, I was over by the cards, and looking at a spinner of keychains. The entire display I was looking at (not even touching!) fell off, and onto the ground. It was broken and barely hanging onto the spinner, but how would I have known that? I picked EVERYTHING up, and waited up front to give it to someone. ( I could of been a jerk and left it there, but I chose to be polite and let them know) The woman I gave it to was apparently born grouchy, and instead of saying " Are you okay?" or "Thanks for letting me know!" she just said "OKAY THEN!" First off, I didn't break your stupid cheap spinner rack, secondly, sorry the fact that it broke ruined your day. Thirdly, don't you dare speak to me like I was the one who broke it, because I didn't.. My last encounter happened just a few moments ago with the Pharmacy....Had two more prescriptions called in around 10:30 for a dental procedure that has rendered me in huge amounts of pain. I waited in line, and the girl at the desk checked for me....Nope, nothing called in. Nothing in the computer. So I left...Called my dentist and left a message. They called me back and I spoke to them, and yes, in fact they DID call it in, and even spoke personally to the Pharmacist. By that time I had already gotten back to work, still in pain and called the pharmacy back. OH! Why yes, I guess it WAS called in, but won't be ready for "several" hours. I'm sorry, but I think you need to re-train your staff in how to handle actual customers and communicate to people better.... I worked for over 25 years in retail to know that the way I was treated today is just not acceptable. Another Edit* Tammy at the Pharmacy seems annoyed she has to do her job."

"1. Script took an hour longer than stated to prepare. 2. Script was ran as brand name and charged as such- I had to wait for them to fix to save me 50 bucks to get generic. 3. Script for an OTC was sent in - they didn't fill or tell or or have med ready for me when I picked up meds. 4. Pharmacy staff told me they couldn't ring up my several small items at phamracy- they were too busy- so I had to wait in line again up front. What a joke- I. Pregnant sick with two toddlers and getting some self care items and picking up scrip5s took an hour!"

"This Pharmacy team is the best in the area! So friendly and helpful. They should offer to teach their competitors (especially the W on the corner) a thing or two!"

"Although it's convenient at least when drive thru is open. The wait time is ridiculous. The pharmacy is lacking in customer service. Called and told prescriptions are ready to get there and they are not. Mistakes happen but it is an ongoing issue. Not enough help and especially any with knowledge, each person gives a different answer to a simple "is my perception there/ready." Time to find a new pharmacy."

"I just transferred my prescriptions to Giant Eagle. Over the last year, I have received consistently poor service at this Drug Mart location. It is quite a drive for me to go there, and I try to call first to make sure the prescription is filled so as not to waste my time waiting for it. Today I waited over 10 minutes for two prescriptions that had been filled, but could not be located. Last time, I called in a refill but could not pick it up for a week. When I got there, I was told it was put back on the shelf and needed to be filled again. So I had to wait for it to be filled. These are just two examples, and I am done with it. Service has significantly deteriorated at this location over the last year. I am sorry to go, but it seems like every time I get a prescription filled there, it is a negative experience."