CVS 2160 Lee Road, Cleveland Heights, OH 44118

"the parking lot is impossible to enter or exit. most of the employees are great but there's this one pharmacist who makes life difficult for everyone, especially customers. they make it super difficult to get my prescription every single month, like nothing can ever just be easy and go off without a hitch. they didn't give me enough needles for an injected medicine but then blamed me for coming back for more, saying they did give me enough even when the math couldn't have added up. this is the closest one to me but I'm switching because everything is always so difficult for no reason. I've gone here for 2 years to keep things close and simple but I'm just done getting prescriptions here."

"Hillary from the Lee Road CVS in Cleveland Heights is the perfect example of an outstanding and caring employee. It is because of interactions with staff like her that keep me coming back to this location specifically. She goes above and beyond, and has a really cheerful attitude. Thank you to Hillary and the rest of the staff!"

"This store has SO MANY problems. The parking lot is not well lit and occupied by everyone but CVS customers 24/7. There’s illegal activity in the parking lot after sunset in plain sight. The store is very chaotic, never stocked and consistently with broken refrigerators. The clientele at the store is very disturbing and I’m very happy when police is inside the store because otherwise I feel very unsafe. The employees are consistently rude and condescending. The lines are outrageous 24/7. Self-checkouts are consistently broken. I can’t possibly imagine a worse customer experience. Corporate really needs to shut down this store. It’s an outrage."

"Pharmacist Beth is absolutely amazing at this pharmacy. She has helped me so many times in finding specific things I need even if they aren’t at her location. The front end here is always delightful as well. Always well stocked and have items one would need in the middle of the night in a pinch."

"Extremely kind, helpful, and accepting pharmacy team! They're always super patient with me if my prescriptions get all messed up. Haven't had a bad experience yet :)"