Richman Animal Clinic

"This has been my vet for awhile. Took my dog to them 4 months ago for arthritis. Had a physical exam, blood work and a shot. I went back today to get his arthritis shot again. They charged me for another physical exam. When I asked why they said because it had been over a year. Which I quickly corrected them and pulled up my calendar and confirm the appointment. They then said since it was a sick exam it didn't count. Which makes no sense because on the original paperwork it clearly says physical exam. They also said it was because another doctor (that no longer works there) completed the exam it also didn't count. When I tried to confirm with them that they do not back up other doctors that have left their offices work I got the silent treatment. On top of that the physical I was charged for was the doctor looking in my dogs ears with no tools and looking at his teeth. That was it. Did not take his temperature or feel around to make sure he was actually fine. I was put in a room and waited for 30 minutes, which these appointments have been 5 minute appointments in the past. Then the tech tried to sell me bloodwork which I just had done 4 months ago. I will be looking at other vets. They made it pretty obvious they only care about money."

"Dr. Pawling was completely neglectful of my pets. Spent over $1500 in tests and only received a 40s voicemail with a quick summary of the results and medicine needed. For the next month (while my elderly cat was clearly in pain and his infection growing worse) I called 7 times and showed up in person 3 times to ask for more information about the test results and to start on the vet recommended medicine, being told everytime the doctor was too busy and will call me eventually. Only after threatening to come protest outside did I finally get a response from Dr. Scott Pawling that my medicine was ready to pick up. I came to get it same day and it was not the right medicine. Receptionist, Janet M., assured me the doctor read the test results and it showed no bacteria infection so my cat didn't need antibiotics. I then played the original month old voicemail of the vet saying my cat was tested to have a bacterial infection and needed antibiotics. She reluctently went and confirmed with the vet, refused to answer any questions and sent out a different but more professional receptionest to help me while standing around the corner telling her what to tell me. The new girl (Jacqueline) brought out a week doseage of antibiotics as prescribed by the Scott Pawling and gave good detailed instructions on how to administer it. I was then told I had all I needed but I followed up to confirm a week of antibiotics is all that is needed for the infection. Jacqueline went to confirm with Dr. Pawling who then told her I need to keep my cat on antibiotics for 4 weeks. At no point were they going to inform me of this before walking out and the follow up appointment was for 4 weeks later... Scott Pawling should be ashamed of his neglectful care of living animals and actually give patients the 5 minutes they need to ask questions and get the right medicine for their beloved pets."

"The staff is so friendly; the office assistant is a beautiful male cat that greets you at the desk if he's up to it. My cat allows the doctor to examine her with no issues and all my questions are welcomed. Richman Animal Clinic gives me the confidence I need as a first time cat mom."

"So thankful for Dr. Nabeel and Dr. Pawling always taking great care of our senior dog, Pancake. He loves being there!! We love the doctors honesty and feel confident in their recommendations. They truly care about every animal that walks in their doors."

"Been coming here for about 3-4 years. The receptionist Janet is extremely rude. Funny how the other low reviews say the same thing. Multiple people have told me how rude she is, and I never noticed until a recent incident. She talks over you, has zero empathy, or regards for long time patients and has no emotion when working with people. The clinic is already slightly depressing when you walk in and she just tops it off. As the first and last person you see or talk to in the clinic/over the phone, she really does do trhhhhthe clinic a disservice. The clinic may now loose two long time patients. They already have lost some I know of that didn’t even want to bother writing a review, thanks to this receptionist. As far as my experience, it was over such a small phone conversation that could’ve been handled on her end much less rude and direct. Perhaps learn some simple minded customer service skills as front desk worker and I’m sure it’ll positively impact not only the patients, but your own team. Everyone else is wonderful there to work with so it’s sad to see them loose patients for someone else’s terrible attitude. Dr. Pawling is wonderful, and I would love to keep seeing him, but I don’t support such lack of character when working with any sort of medical/veterinary clinic as empathy and positivity and understanding is so important when it comes to the care of my family and pets."