The Little Clinic

"Terrible experience, why do I need an appt at a walk-in clinic with no one else there? Would not let me set an appt at the desk as it was my first visit. Do not trust them with your care."

"Negative points an option? Saturday evening I scheduled a 9:40appt for Sunday. Even with the bad weather, arrive on time. NO DR. OR NURSE showed up. I sat there 30 minutes with a sick 18 month old. Also, we weren't the only ones there with an appointment. Horrible communication clearly."

"The Little Clinic is just not a very good option. I only went to get a couple vaccine shots & didn’t think it would be such a huge headache. First off, when I went for my appt they were dealing with a highly upset customer & refusing her service for her sick 3 year old daughter. The employees were literally hiding in one of the rooms with the door closed to avoid her. And the police were called. But this left all other clients sitting in the waiting room with no help or service. I had logged in on the kiosk but the time it took them to deal with this situation put my appointment being nearly 45 minutes late. That is very unprofessional to say the least. Then when I received a letter from them saying my insurance rejected the claim because of a mismatched ID. So I made another trip all the way to their location to give them my info & have the claim processed again with the correct information. Only to get a notification on my statement that it again was declined. So I called them & was given a phone number & told I’d have to call their billing department. Once I finally got someone on the phone they told me that I would have to call the prescription coverage on my insurance & process a manual claim to cover these charges because they only bill for medical & will not do this. HOW RIDICULOUS!!! AND… if this is your policy, then state that upfront so people can make an educated choice & choose not to deal with your services. I’ve never had any kind of issue like this anywhere I’ve ever went before. I WILL NEVER USE THE LITTLE CLINIC AGAIN! This place is nothing but a HEADACHE!!!"

"Not sure where to start. 1st walk-in of the day (8:30am). All other walk-ins got to go in front of a sick kid. Finally asked and got moved up the list (2.5 hours later). It was interesting watching the receptionist with people. I recommend she get some training on people management. She is trying but comes across as very rude to nearly everyone she checks in. We watched several people storm off."

"No priority to advance appointments! I Made aN appointment and arrived early to make certain I filled out any paperwork in advance. Used the kiosk to enter all my information and was ignored. Finally asked the person working the desk if she needed anything and she did. I ask her if it notified her from the kiosk and she said she was just going to ask me for it. Apparently they take all the walk ins who arrive regardless of your appointment time. I used the clinic in the past because it was time effective . Not any mote!"