Walgreens

"Pharmacy customer service is very poor. If you are the pharmacist of this pharmacy, I will advise you: I worked at Kroger Pharmacy for 3 years, and I am a Biomedical Engineer now who works with the general public many times. When a customer walks up to the window, they are asked "are you picking up today?" by the pharmacy tech, and if they are picking up, one of two things happens - the prescription is ready, it is scanned and they pay and leave, or the prescription is not ready, in which case, the customer is asked to STEP AWAY from the pickup window. the tech informs the customer that his/her name will be called as soon as the prescription is ready, and then ASSISTS the next customer. you never leave a waiting customer in the window for any length of time (in this case more than 10 minutes) to avoid helping the massive line of waiting customers. I was in the pharmacy last night after having been dispatched by my boss (I was still at work!) from the office to Walgreens to pick up several items for a very unwell colleague who wasn't able to just leave work and go home. I needed the advice of the pharmacist to choose the correct OTC meds to help my colleague get through the evening. BOTH the consultation window and the pickup window were occupied by customers who had simply been left waiting until the end of time by at least FOUR employees (including the pharmacist) who I could see hiding in the back. I could also see that the pharmacy tech who was supposed to be on the register at the pickup window was just on his phone using the mirror on the ceiling, which is visible to customers, and the pharmacist was just filling prescriptions back there. NONE of the customers had been told ANYTHING about the reason that they were left waiting. staff just wordlessly walked away to hide in the back and avoid their jobs. unacceptable. YOU are in charge of this pharmacy location PHARMACIST and it's clear that you don't care. did you go to college for 8 years to sit around and not give a ship about your pharmacy? completely embarrassing, and I was never able to get the info I needed, so I chose based on my own best judgement. I waited for more than 15 minutes just to try to ask a single question and the customers that were in the pickup and the consult windows never moved - they were still left waiting, looking around, very upset, with no understanding of what was going on when I gave up. it's your job to COMMUNICATE with your customers. it's clear that you just don't care! I worked as a waitress for 8 years before I got my masters and I always tried to show my customers that I cared, because it was my job to do so, and I spent 8 years doing it! imagine just checking out mentally and emotionally of so many years of your life. it's still your life! wake up and start caring about your own, real life that you get up to and engage with every day, or if you hate your job and this reality so much then stay home, zip your lip and live like a hermit in your own fantasy world."

"Terrible service from this pharmacy over many months. Autofill prescriptions are rarely ready. Pharmacist “lost” a handwritten prescription which caused delays. Yesterday I dropped a prescription off and they told me it would be 45 mins so I opted to pick up next day. On pick up this morning it’s NOT ready and will be 15 mins."

"Looking for great pharmacy service? Want to be easily understood,? Better yet, want just good service? Don't fill your scripts here. We have been waiting over a day after leaving hospital for a prescription they have in stock. Sava is plain rude, not friendly and will treat you as an inconvenience. She should perhaps work elsewhere. It took me a few years to give this review - we agreewith the others. The service is sub par for Walgreens. Please avoid the pharmacy when Sava (Saga) is on duty. No one should ever be mistreated like she has done my husband and I ."

"This Walgreens at Mason Montgomery has the worst handling of vaccine patients! Waited for hours! Went twice in queue to check when I am going to receive the vaccine and was asked to wait for my name to be called. People coming after me get to have their vaccine ahead of me and got out of that place! I wouldn’t mind waiting if they process us according to appointment schedule or whoever checked in first! But no! I got in and checked in before the others but got called only after 2 hours and making a scene!"

"Double check EVERYTHING when it comes to this pharmacy especially if you're caring for a family member. They don't check dates or confirm medications you are picking up they just hand you whatever is in your "bin". They gave us an old prescription without checking files for her new prescription which had drug interactions. When I had to go back because they gave us the wrong stuff they refused to fill the new prescription because the older one they gave us interacted with the new one. I wouldn't be surprised if these idiots killed someone because of their gross negligence."