Ron Zehel Guitar Center

"Ron Renick is a great guitar teacher there. He is very patient with you. I would go back. All they need is soundproofing in the instructor's rooms. Jeff restrung and adjusted the neck of my 12 string and did a great job."

"Here on a Saturday been sitting outside for 1/2 hour tried the number on door sent a text message and called the store number also ,it has been awhile now guess I'm driving to north olmsted.."

"New to the area and was looking for a place to get a re-string and set-up. Jeff took really good care of me and my guitar. He was quick to respond to my initial inquiry and during my in-store visit, took the time to understand what and how I play in order to give recommendations on set-up, what kind of strings we should go with, etc. The turnaround was very quick too - only a matter of a couple days. Enjoyed working with Jeff and will be back again for any future needs!"

"I took my daughter in after school today because we wanted to check on lessons and getting a guitar repaired(strings). We saw someone behind a glass window who I recognized as the man in most of their videos online. We decided to look around the store until we could be helped. The man didn't greet us, but came out of the room and promptly asked if we had an an appointment or lesson. We didn't and I explained why we were there. He stated he didn't have time (to help us) and asked me to come back later... A bit shocked, I explained I couldn't as I had other commitments later, so he went back in to his little glass room and continued to what appeared to be stringing a guitar. I offered to leave my guitar there, but he didn't answer. I looked at my 7-year-old daughter who had picked out a guitar strap we were planning to buy and I asked her if she thought he was coming back... she said, "I don't think so..." After a minute or so of awkwardly standing there, he didn't return to the showroom, so we put the strap back and left. On the way out, I checked the sign in the front window that was lit up brightly displaying "open"... I guess not for us today. Worst experience in customer service I have ever experienced. My daughter and I are sorry (not sorry)for inconveniencing you and are taking our business elsewhere."

"I thought the action on my acoustic guitar was a bit high so I took it in to Jeff at Ron Zehel to see about getting it lowered. He told me that it was at a level that was acceptable, but said he'd lower it a little bit if I wanted him too. I asked him to go ahead and do it and it came out great. I got it back quickly and he charged a very reasonable price. I'll be bringing it back any time I need work done."