Petco

"I am writing to express my disappointment with the service I received at your store tonight. My son has diligently cared for his two goldfish, and we visited with the intention of adding two glow-in-the-dark fish to his tank, seeking advice from your assistant general manager. Despite providing details about our tank size and goldfish conditions, the assistant general manager abruptly decided not to sell us the fish, citing concerns about potential issues. When I requested to speak with the general manager, there was a dismissive attitude, and despite her kindness, she supported the decision without considering our situation. This experience was disheartening as we were there to reward my son. Additionally, my request for corporate contact resulted in receiving the wrong number. As a loyal customer who purchases supplies for dogs, a snake, and other fish, it is disconcerting to encounter untrained staff making decisions based on assumptions. It’s crucial for businesses, especially during challenging economic times, to ensure their staff is trained and empathetic. Unfortunately, this encounter has left a negative impression on us, and I hope you address these concerns to maintain customer trust."

"It's okay. Good selection of food and treats but staff could be better. When I check out they never bag my stuff which i find odd. There is always stock sitting everywhere waiting to be put up and its always in the way of seeing the toy selection."

"Most of the time the Amelia store has friendly, very helpful employees but there is a few very poor customer service skills, rude in a hurry there is a couple of girls that make you feel like you’re bothering them every time they go in like it’s not their job. The obedience classes are wonderful."

"Person who claimed they were the “aquatics department manager” really needs anger management therapy and a career change. Went in to buy some Cory catfish, the tanks there already look neglected, dirty, and piles of dead fish floating around. Sorta like what a Walmart fish department used to look like. The employee kept getting more frustrated as the fish weren’t happily swimming into the net. Kept trying to catch them by smacking them against the glass and mentioning how they “deserved” to be smacked against the glass because of how frustrated she was. She didn’t even realize she pulled one out of the tank with the net until she squeezed the net and realized she had one just laying in the net. Needless to say she put that one back into the tank and that one just sank to the bottom. I finally told her I didn’t want her to attempt to catch the rest of what I asked for because I wasn’t even sure if the ones she already had out would make it. Came home to notice one had been smashed pretty badly and whiskers ripped off, along with a bruised face. Obviously several of the ones I got didn’t make it. In the several years I’ve had fish, I’ve never had someone be so angry attempting to catch fish. Maybe they wouldn’t be so hard to catch if they weren’t full of dead fish, and dead plants but that’s just my thought."

"Huge shoutout to Amelia Petco Grooming! I had the best experience and just needed to share! So petco has a rewards program where if you take your dog for so many visits you’ll get the 8th groom free! Well my rewards app hasn’t been working since I’ve downloaded it and I just gave up on trying to get it to work. Well today their manager asked me if I had the rewards app and I explained how the app would not let me use it, and she went above and beyond for me! She called customer service and told them about the situation and then she counted how many visits I’ve had for Gus and today would have been my free grooming so despite my rewards app not working, she gave me Gus’s grooming for free and she also gave us a $10 credit. Also not only did the grooming manager go above and beyond but Gus’s groomer did as well, she took such great care of Gus and even added on an extra service without the charge. I’m beyond grateful that these girls took such great care of my fur baby and also me! So if you need an awesome groomer go to Petco in Amelia, they are the best!!"