CVS

"They just make up their own hours and don’t let cx with prescriptions know …… it’s really irritating and I might as well move my script to another pharmacy, the main reason (only reason) I moved from Walgreens was because they weren’t 24 hours and my work schedule wasn’t working with that. This is not the 1st time I’ve came and they’re just closed with no call , text, nothing saying HEY WE CLOSE AT 9PM TONIGHT, tomorrow and Saturday the 35th; please make accommodations to pick up before then. I even checked the hours before driving all the way here and it says open; extremely unprofessional & yall should also unplug & throw away the 24 hour sign knowing yall ain’t been 24 hours since 2019 … bogus asl"

"Took almost 3 hours for pharmacy to fill a time sensitive prescription for a sick child. Severely understaffed for a 24 hour pharmacy. Apparently they do not prioritize medical need when filling orders. When they get overwhelmed with prescriptions they stop answering the phones. If you don't have a need specifically for a 24 hour fill, go elsewhere."

"Worst pharmacy experience I've encountered. Medication is on a national shortage, okay that's understandable. I've heard 3 different things from this pharmacy, all contradicting each other. CVS refuses to transfer a prescription for a CS even though the DEA has authorized it for patients in my exact situation. On Sunday I was told another CVS pharmacy had it in stock, but GL contacting my provider to switch it since CVS doesn't follow DEA guidance and transfer it electronically at my request. 3 days later, I'm told they can't give out information on stock regarding controlled substances(ADHD meds) even though the actual pharmacist did so 72 hours prior. So now that I contacted my Dr and they are on board to send it to another location, I don't know which locations have it in stock. On top of that, this location closes their counter inside causing massive traffic in the drive thru line and routine waits of 30+ minutes. DO NOT FILL YOUR PRESCRIPTIONS HERE!!!"

"I can't tell you how many times I have received a notification that I have a prescription ready for pickup,and when I go to pick up my prescription I am informed that it will not be ready for at least 20 to 30 minutes, could I come back later? I go back the next day & I am informed that it is not quite ready yet,can you come back in 20 to 30 minutes? I have called this pharmacy 3 times in the last 2 days & have been on hold for 20 minutes on all 3 occasions & have given up. Poorest customer service that I have ever received from any business that I have ever dealt with. Now I can confirm why many of my friends have moved their prescriptions from CVS to either Kroger or Walgreens"

"Sat on hold for an hour tonight. Other people have jobs and work hard too. I’m pretty sure they still answer the phone for customers when they are at work. Every time I walk in no one is on the phone and it just rings and no one pays attention to it. You aren’t too busy to pick up the phone and answer a question that takes 2 seconds to answer. Trust me I do it all day. Get it together. And get some people skills while you’re at it. You work in customer service. Act like it."