CVS 719 Scioto Street, Urbana, OH 43078

"1st of all this place has the worst customer service I have ever experienced. 1) no communication 2) trying to get my doc to change meds when I take the specific ones I do for a reason (let me clarify 2 people can have the exact same condition but due to different genetic makeups and underlying conditions not every med for that condition will work ie we all aren't the same! 3) the meds I needed they haven't had in stock in 8 months but never bothered to communicated that to me or my doctors so I could look elsewhere for the meds I needed. 4) claimed to be under staffed yet if you spent less time visiting with customers you know or talking amongst yourselves people could get in and out more quickly."

"UPDATE: 11/7/23 Google CLAIMED to have verified their pharmacy hours. They obviously lied because I was in the store physically and took a photo of the hours showing the times I listed below. Their staff told to file a complaint to CVS, but I’d rather just have the update showing here for future customers (as well as present ones) to have the correct info. Those hours are very inconvenient to those who work business hours. I believe it’s a staffing issue. They should space out their schedules so they can provide staff and hours of operation to meet with their original times (that are listed on google). Pharmacy: They need to schedule staff an hour apart so that they can be available all during their hours without having to close early. Google UPDATE THEIR PHARMACY HOURS PLEASE! I’ve added a request TWICE now. Lines half way to the back of the store is ridiculous. Pharmacy techs not giving you all your meds making you keep coming back more than once. NEW PHARMACY HOURS (customers please make note and ignore that notification to pick up after 6p because they’ll be closed): Sunday: 10a-6p Monday to Saturday: 9a-6p"

"This is the worst pharmacy on earth! I’m talking extremely bad! My doctor called in my prescription, and it sat it there voicemail for days! Then, when I came to get it, they acted like they knew nothing. They constantly close early without any notice. The website says they close at eight. Really they close at six. This pharmacy needs shut down. Cvs should be ashamed this has been going on for over a year now the management team is so incompetent! They are right across the street from the hospital. They can’t be closing early every single day! If you can’t keep employees, maybe you should look at your store manager! And change your hours on Google! Literally, everyone in the area hates this pharmacy! Time to clean house CVS!"

"They keep messing up our prescriptions. I needed heart meds sent by hospital, got my meds never knew I was missing the main medication. Now 90 days later I go back to hospital to find out CVS never notified me of the missing script. So now I have to take injections and special pills to get my blood levels back to normal becuz I never got what was suppose to get in the first place.. Then my wife needs her regular refill...once again they never notified her they ran out of did they ever call another CVS to see where it's at....Just leave everybody hanging..you'd think with 5 ppl behind the counter the operation would run alot smoother than this. Lots of unhappy customers Everytime I go up there they either got newer shorter hours, or there a a crowd of ppl unhappy waiting to get their scripts....I'll pass"